The Ivanti Global Academy is a comprehensive and self-paced training environment that starts at about $5000USD and offers basic HEAT Admin and foundational Ivanti Service Manager courses, videos, and exams.
If you’re new to Ivanti HEAT ISM then this will be a good starting point to cover the basics. To take your Ivanti Service Manager (HEAT) Implementation to the next level, you will want to save yourself time, energy, stress, and money, and contact a seasoned Ivanti HEAT Consultant.
You know the best way to gain the knowledge of someone with 25+ years of Ivanti HEAT Experience?
25 years of experience… There are no shortcuts!
Sometimes confusion arises over who owns the User Acceptance Testing (UAT) Test Scripts.
The UAT Test Scripts are owned by the Customer, this is a best practice as the intended use for the UAT Test Scripts is to validate business requirements, which should be aligned to the customer’s operating procedures. The consultant is external and does not own the business process, operating procedures, or business requirements.
The HEAT Consultant owns the Solution Design Documentation and System Test Scripts.
Keep in mind that the UAT Test Scripts are not training guides to the system, but rather steps to validate the business requirements by the owning team. It is up to the owners of the scripts, to maintain the scripts and word the steps in a way that is meaningful to their users.
Are UAT Test Scripts considered Training Material? No. UAT Test Scripts could form a basis for Training Material, however Software has come a long way and the old ways of creating extensive training materials with step by step instructions and days of classroom training are in the past. Web applications nowadays are intuitive and require very little training. Albeit there is always a learning curve for any new application. If more detailed training materials are needed, over and above the training videos and workshop recordings provided by the HEAT Consultant, then a best practice is to have the customer’s training lead or knowledge manager to work with the consultant to tailor customer specific training materials.
Going back to the Analogy used in my blog post “Common UAT Pitfalls“, that of test-driving a car. You as the customer are ultimately responsible for determining the best vehicle make, type, and test driving (UAT Testing) it with your set of criteria. You never want to rely on the, potentially biased, dealership (Consultancy) to tell you what to test-drive. The dealership may give you some tips as to what road to use, just as the HEAT Consultant provides you with some sample UAT Test Scripts, but ultimately the customer is the decision maker and responsible for making the purchases and test-driving before you sign on the dotted line. So be sure to take the system for more than just 1 test-drive and test thoroughly with all conditions and criteria you require.