Tag: Status

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What are the new Ivanti Cloud Data Centers?

by Freelance ITSM Consultant & Developer with 100+ Ivanti Service Manager (HEAT) aka Neurons Implementations | UK | EU | DACH | Australia | New Zealand | APAC | Canada | USA, posted in Ivanti Cloud

In early 2021 Ivanti started moving their Ivanti Cloud Customers for Ivanti Neurons, Ivanti Service Manager (HEAT ITSM), and Ivanti Asset Manager (ITAM) to Azure Data Centers. The new data centers are below:

Europe

FFZ Frankfurt, Germany (Europe East)

IRZ Ireland (Europe West)

United Kingdom

LDZ London

APAC

NSZ New South Wales, Australia

Canada

TTZ Toronto (Canada)

Americas

NVZ North Virginia (Americas East)

WAZ Washington (Americas West)

Click your data centre to see Ivanti Maintenance Notifications!

Upcoming Data Centre Moves:

Oregon (ORE) Scheduled to be moved August 2021 to Washington (WAZ) and North Virginia (NVZ).

If you have any questions about your scheduled date or the necessary changes for this move, please consult ISM/IAM Cloud Initiative 2021 FAQ Guide or contact us at SaasORE@ivanti.com.

All VPN customers, please check for communication from VPNORE@ivanti.com to discuss the necessary VPN related changes.
For all other questions, please contact Ivanti Global Support.

PS: Be sure to check out the Ivanti Maintenance Notifications

Q & A. Separate Ivanti Service Manager (ISM) instance for AP? – Independent ITSM Podcast covering Ivanti Service Manager ISM HEAT Latest Solutions & Best Practices

Question from an ITSM client regarding their Ivanti Service Manager tenant: If needed, are we able to create a separate instance for the AP ticketing?
  1. Q & A. Separate Ivanti Service Manager (ISM) instance for AP?
  2. Do you really need a Project Manager for your Ivanti Neurons for ITSM/ITAM Implementation?
  3. What makes a great Ivanti HEAT Neurons Administrator/Developer/Consultant?
  4. Ivanti Developer or Consultant?
  5. Is Ivanti a Professional Services Provider?
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Ivanti Cloud Status Page FFZ Franfurt - Neurons - Service Manager - Asset Manager - HEAT Kifinti Solutions Latest Solutions a19 Consulting

Ivanti Maintenance Notifications by Landscape

by Freelance ITSM Consultant & Developer with 100+ Ivanti Service Manager (HEAT) aka Neurons Implementations | UK | EU | DACH | Australia | New Zealand | APAC | Canada | USA, posted in Ivanti Cloud

The Ivanti Status Cloud Page is a great way of staying on top of notifications. Only snag is that there isn’t an easy way to see landscape specific updates for your Data Centre.

For example if your Ivanti Cloud tenant is in Frankfurt Landscape (FFZ), you still see all Landscape on the status page. Sure you could subscribe to email alerts for your landscape only, but lets face it, email isn’t a productivity tool, so I’ve gone ahead and created status pages that filter the rss feed, for Frankfurt, Australia APAC, London UK, Ireland, Toronto Canada, North Virginia USA East, and Washington USA West

Ivanti Cloud Status Updates & Maintenance Notifications – Independent ITSM Podcast covering Ivanti Service Manager ISM HEAT Latest Solutions & Best Practices

Ivanti Cloud Status Updates consist of important Maintenance Notifications and Operational Status Updates for Ivanti Neurons, Ivanti Service Manager, and Ivanti Asset Manager Cloud Platforms. The Ivanti Status Cloud Page is a great way of staying on top of notifications. Only snag is that there isn't an easy way to see landscape specific updates for your Data Centre. For Ivanti Maintenance Notifications specific to your tenants be sure to visit status.a19consulting.com Ivanti Cloud Maintenance Notifications for Ireland | IRL Ivanti Cloud Maintenance Notifications for London UK | LDZ Ivanti Cloud Maintenance Notifications for Frankfurt Germany | FFZ Ivanti Cloud Maintenance Notifications for APAC | AUSTRALIA | NSZ Ivanti Cloud Maintenance Notifications for Toronto Canada | TTZ Ivanti Cloud Maintenance Notifications for North Virginia (America East) | NVZ Ivanti Cloud Maintenance Notifications for Washington (America West) | WAZ

For Ivanti Maintenance Notifications specific to your tenants click and book mark the following:
 

Waiting for Resolution Incident Status

by Freelance ITSM Consultant & Developer with 100+ Ivanti Service Manager (HEAT) aka Neurons Implementations | UK | EU | DACH | Australia | New Zealand | APAC | Canada | USA, posted in Best Practices, Ivanti Service Manager, Ivanti Service Manager Upgrades

A very frequently asked question when implementing Ivanti Service Manager (HEAT) evolves around the “Waiting for Resolution” Incident Status. What is its significance, should it be used, and how does it effect SLAs?

The “Waiting for Resolution” Status is typically used when a break/fix (Incident) has been completed but the ticket hasn’t been updated yet.

For example if there is a P1 Incident that has been resolved, setting the Status to “Waiting for Resolution” may prove to be rather useful to stop the SLA clock while gathering all incident resolution details from the SDAs and Task Owners, without getting penalized.

Remember that the SLA Clock is driven by the Incident Status and Waiting for Resolution pauses the SLA clock.