Ivanti HEAT Neurons Christmas Lights

Jingle bells, jingle bells.. WAIT, say what? Christmas Lights? What do Christmas Lights have to do with Ivanti HEAT Neurons?? EVERYTHING!!!

If your dashboards aren’t lighting up like a Christmas tree, and yes I mean green for good and red for bad, for your KPIs and Metrics, including hours of operation calculations, averages, percentages, trends, and complex groupings, then we need to talk.

In today’s shift-left world, the end user, be it an analyst, manager, or executive, have countless KPIs and Metrics at their finger tips.

KPIs and Metrics alike need to stand out from all the noise and more importantly when there is a trend or change in the KPI or metric that requires attention.

This is where your dashboard needs to light up like a Christmas tree so that at one glance your end-user can make informed decisions and act accordingly. Of course you can also incorporate workflows, but before you get there, you need to define your KPIs, your Metrics, and your “normal”.

What you need are some gauges, line graphs showing SLA compliance over time, pivot tables (yes those too can change color) showing percentages and hours of operation calculations by internal and customer facing service requests, and my favorite, time frame groupings, and sure traditional Christmas balls, I mean pie charts.

Are you getting the most out of your Ivanti Dashboards?
You are not! Not until you talk to us!

PS: If you’re still using old-school reports then you’re on Santa’s Naughty List!!!

Ivanti Dashboard Reporting & Christmas Lights – Independent ITSM Podcast covering Ivanti Service Manager ISM HEAT Latest Solutions & Best Practices

Jingle bells, jingle bells.. WAIT, say what?  Christmas Lights?  What do Christmas Lights have to do with Ivanti HEAT Neurons??  EVERYTHING!!! https://itchronicles.com/business-metrics/itsm-esm-christmas-lights/ If your dashboards aren't lighting up like a Christmas tree, and yes I mean green for good and red for bad, for your KPIs and Metrics, including Hours of Operation Calculations, Averages, Percentages, Trends, and complex groupings, then you need to listen to this podcast! blog.a19consulting.com https://bit.ly/IvantiHEATITSMStatisticsMonitor

Advertisement

How do you add SLA Metrics such as Compliance, Average Duration, Percentages, and Hours of Operation Calculations to Dashboards?

With skill and finesse!

They said it can’t be done with Dashboards. But they are WRONG…. So Wrong!

• Yes, you can add Hours of Operation Calculations to dashboards!
• Yes, you can add averages to dashboards!
• Yes, you can add aged groups to dashboards!
• Yes, you can add percentages to dashboards!
• Yes, you can display data from multiple business objects on one dashboard!

That’s right. DASHBOARDS. Not Reports, not Xtraction, not Power BI, not some other non-native Ivanti Add-On.

SLA Compliance Dashboard

Resolution Timeframes Dashboard Part

SLA Compliance Pivot with Percentage Dashboard Part

Why dashboards and not reports?

• Reports are ugly outdated third-party with many limitations and no development effort committed to by Ivanti. In fact in 2017 Rapid Reports was introduced for native reporting to replace Reports. Dashboards are sexy and here to stay!
  
• Reports are not native, meaning you can not drill-down to the record in Ivanti Service Manager (HEAT). With Dashboards you can!
  
• Reports are OK for distribution. If you’re stuck in the 90s!! In today’s shift-left world, the focus is on enabling the Analyst, Manager, Executive with meaningful, timely (LIVE), interactive information in an easy to use simple intuitive interface. With Dashboards you get LIVE interactive meaningful well presented statistics!

With dashboards you can add Hours of Operation Calculations, averages, aged groups, and data from multiple business objects (Incident AND Service Request for example) and much much more.

Are you getting the most out of your Ivanti Reporting?
You are not! Not until you talk to us!

Rapid Dashboards

As you may recall from a pervious post, the industry trend is Dashboards over Reports.

I recently logged this Enhancement Request with Ivanti. Please be sure to vote HERE!

Rapid Reports was a great enhancements to allow end users to quickly create list and form reports based on Saved Searches.

Another need that many customers have is “Rapid Like Dashboards”, more specifically, end users (Executive/Managers/Analysts) require on-demand dashboards to quickly produce a chart, graphic, pivot table, etc.

This functionality would be a huge quick win leveraging existing dashboard functionality.

The design would be a “Rapid Dashboard” button on list views, similar to rapid reports, with a popup of dashboard templates, for example:
Chart by Month
Chart by Owner Team
Top 10 Chart

where the underlying “Templates” are configured similar to dashboard parts.

ie. Chart by Month > Group by CreatedDateTime, by month etc.

The Rapid Dashboard Template would be configured similar to a dashboard part except “Saved Search” would not be available and based on the currently active Saved Search.

Here is a mock-up. Please be sure to vote!!