Jingle bells, jingle bells.. WAIT, say what? Christmas Lights? What do Christmas Lights have to do with Ivanti HEAT Neurons?? EVERYTHING!!!
If your dashboards aren’t lighting up like a Christmas tree, and yes I mean green for good and red for bad, for your KPIs and Metrics, including hours of operation calculations, averages, percentages, trends, and complex groupings, then we need to talk.
In today’s shift-left world, the end user, be it an analyst, manager, or executive, have countless KPIs and Metrics at their finger tips.
KPIs and Metrics alike need to stand out from all the noise and more importantly when there is a trend or change in the KPI or metric that requires attention.
This is where your dashboard needs to light up like a Christmas tree so that at one glance your end-user can make informed decisions and act accordingly. Of course you can also incorporate workflows, but before you get there, you need to define your KPIs, your Metrics, and your “normal”.
What you need are some gauges, line graphs showing SLA compliance over time, pivot tables (yes those too can change color) showing percentages and hours of operation calculations by internal and customer facing service requests, and my favorite, time frame groupings, and sure traditional Christmas balls, I mean pie charts.
Are you getting the most out of your Ivanti Dashboards?
You are not! Not until you talk to us!
PS: If you’re still using old-school reports then you’re on Santa’s Naughty List!!!
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