Here are the highlights for the upcoming Ivanti Neurons for ITSM, aka Ivanti Service Manager (powered by HEAT) 2022.1 release scheduled for March/April.
See the Ivanti Maintenance Notifications for release dates, which vary based on your data centre location (Europe, Ireland, Australia, USA, Canada) for cloud, and check the Ivanti Support Site for On-Premise release dates.
2022.1 Release Highlights
Modern User Experience for Analysts Updates
Accessibility Enhancements for Analyst Interface
Security Updates & Enhancements
Service Catalog Load Time Improvement
Knowledge Search Fix for searches with double quotes
Code Freeze, aka Brownout, is a point in time in the development process after which any and all configuration changes must be coordinated with the lead consultant to mitigate risk of conflicting changes and new defects.
The term comes from Electricity “brownouts”, a partial, temporary reduction in total system capacity, which results in the dimming experienced by incandescent lighting when the voltage sags
A best practice is to create an ISM Announcement, Alert, and Notification for ISM Administrators, as well as change the logo of yourSTG DEV tenant, as well as change the PROD logo for the Administrator, Admin Level 2, and Validation List Manager roles. (Not familiar with Admin L2 and Validation List Manager? Contact me for details.)
Before you consider upgrading your on premise Ivanti Service Manager (ISM) and/or Ivanti Asset Manager (IAM) you should consider the What’s New Releases, the Ivanti Release Schedule, Steps Involved, and Impact to your Service Desk Implementation.
For example if you are upgrading from the HEAT Classic Ticketing System then the changes and impact to your organization, business processes, and day to day operations, is substantial versus just a minor release upgrade.
Of course if you’re using SaaS (Software as a Service) hosted by Ivanti then you are privy to the most current version and should review the What’s New information and Ivanti Cloud Calendar for regression testing, training, and identifying a communication plan.
Here is a quick summary of the latest Ivanti Service Manager (ISM) and Ivanti Asset Manager (ISM) Releases. This is my personal cheat sheet.
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