Do you really need a Project Manager for your Ivanti Neurons for ITSM/ITAM Implementation?

Short Answer is NO, you don’t need a project manager. In fact, one of the most common mistakes made by companies implementing Ivanti Neurons for ITSM/ITAM aka Ivanti Service Manager (HEAT) is to assign a Project Manager.

Don’t get me wrong, there are many great project managers out there and there is a need to project manage many hardware type of implementations and large scale software development projects. For Ivanti HEAT Neurons ITSM however, one of the biggest mistakes you can make is assigning a Project Manager.

Do you really need a Project Manager for your Ivanti Neurons for ITSM/ITAM Implementation? – Independent ITSM Podcast covering Ivanti Service Manager ISM HEAT Latest Solutions & Best Practices

Short Answer is NO, you don't need a project manager. In fact, one of the most common mistakes made by companies implementing Ivanti Neurons for ITSM/ITAM aka Ivanti Service Manager (HEAT) is to assign a Project Manager. https://ivantiservicemanagerconsultant.wordpress.com/?p=2425 Don't get me wrong, there are many great project managers out there and there is a need for project manage for many hardware type of implementations and large scale software development.  For Ivanti HEAT Neurons ITSM however, one of the biggest mistakes you can make is assigning a Project Manager. From 26+ years Ivanti HEAT ITSM Implementation experience and 100+ Ivanti HEAT Neurons implementations globally for Fortune 500 and Global 500 companies in the UK, EU, Australia, New Zealand, APAC, Asia, Canada, and the USA, I can tell you without a doubt that less is more, and 99% of the time, project managers are not needed and typically get in the way of getting things done.

Why are Project Managers NOT needed? Ivanti Projects require subject matter experts with years of Ivanti experience and competence. We’re talking Ivanti Service Manager, HEAT ITSM, not Project Management. We’re talking the kind of skills & competence a seasoned Ivanti HEAT Developer and Consultant has with at least 15 years Ivanti Implementation, Consulting & Development experience and at least 50 Ivanti Implementations as a lead, not a project manager, not assisting. It’s not unlike seeking medical advice from a professional. If you go to your local doctor, they’ll want to do tests or prescribe medication. If you go to a surgeon, they’ll want to cut you open. In other words, people tend to stick to what they know, what they were taught. Project Managers by nature are all about Scheduling, Status Calls, Status Updates, Targets, etc. Ivanti Architects/Consultants/Developers/Freelancers should be about results and getting things done. Without any red tape, back-seat drivers, or micro (project) managers. Lets face it, when you go to your doctor, there is no project manager needed either. Why? Because when you’re dealing with a professional, they don’t need baby-sitting. Sounds blunt? Well it is what it is. There are far too many projects that take 2 to 3 times as long due to the project management overhead that wants to talk about what’s being done without really helping the effort.

Project Managers are NOT subject matter experts

This is the biggest problem is that project managers want to act like subject matter experts when they simply are not. The old saying, a little bit of knowledge can be dangerous, is so true here. Especially when things get technical. Project managers have a tendency to want to make decisions or answer subject matter related questions. It’s not unlike going to the doctors office and the receptionist who manages bookings wants to give you medical advice… RUN!

When do you need a project manager? The only time you arguably could benefit from a project manager is when there are tasks that are outside of the technical scope of the Ivanti HEAT Neurons Implementation. Such as communications, end-user training, scheduling of resources, deciding on org structure and ticket routing/business processes, SOPs. And even that is better taken care of by the decision maker, which typically is the Service Desk Manager or IT Department Manager.

What if you have a large Ivanti Development Team? Arguably this could be an exception as well. If there are more than 5 Ivanti Developers or you are managing multiple Global Production Tenants, then there will be a need to coordinate & plan. But the better question would be..

1. Why is there such a large team in the first place?
   Most truly senior Ivanti Developers/Consultants/Architects can do the work of 5 junior developers.
2. Why doesn’t the most senior Ivanti Architect take charge and manage the project?
3. Why doesn’t the project owner, service desk manager, or IT Department manager oversee the project instead?
4. If you’re working with a business partner or Ivanti, why isn’t the assigned consultant senior enough to manage the big picture?

From 26+ years Ivanti HEAT ITSM Implementation experience and 100+ Ivanti HEAT Neurons implementations globally for Fortune 500 and Global 500 companies in the UK, EU, Australia, New Zealand, APAC, Asia, Canada, and the USA, I can tell you without a doubt that less is more, and 99% of the time, project managers are not needed and typically get in the way of getting things done.

The road to hell is paved with good intentions, including project managers with 10 years experience wanting to learn more about Ivanti and just not getting simple basic concepts or trying to take part in the decision making process with their limited Ivanti knowledge that they of course perceive different. Ultimately it should be the Project Decision Maker that drives the project and works closely with the Ivanti Architect.

When you want to get things done, you go to an Ivanti expert with hands-on-roll-up-your-sleeves-in-the-field experience. A professional Ivanti Architect or Consultant that can manage your project.

Are you getting the most from your Ivanti resources?
You are NOT. Not until you talk to me. Guaranteed!

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What makes a great Ivanti HEAT Administrator/Developer?

One of the most common Ivanti HEAT Implementation challenges identified by clients is “Admin Training“. What seems like an easy quick fix is actually more complicated. It takes more than just Ivanti Training Academy access, Ivanti Business Partner training, and guidance from a seasoned professional. The root cause is really finding the right individual.

But before we get to that, it is important to understand the history of Ivanti Neurons for ITSM, aka Ivanti Service Manager aka HEAT.

Back in the HEAT for Windows days, prior to the emergence of ITSM, long before Ivanti acquired Frontrange and the HEAT Product line, the HEAT product was much simpler. There was less configuration, less complexity, less features, less configuration tools, and the architecture was quite simple. In turn training was somewhat cut & dry. Just a few days of admin training and a couple more days of advanced training. Those days are over.

One thing that hasn’t changed, is the need for the right individual to perform Ivanti HEAT Administration. It’s not for everyone.

Fast forward to today, Ivanti Neurons for ITSM (aka Service Manager aka HEAT) has evolved extensively and in turn the learning curve has increased so much so that many HEAT Admins struggled with HEAT ITSM Admin, and struggle even more so with Ivanti Service Manager aka Ivanti Neurons for ITSM Admin.

Even Ivanti HEAT Developers/Consultants/Freelancers have struggled. There are many long-time Developers/Consultants/Freelancers that with 10 years experience are still considered junior. Ivanti Business Partners struggle finding and retaining Ivanti HEAT Architects and true senior developers/consultants worthy of bearing the title. Arguably we shouldn’t look at the title but evaluate skill set and competence based on # of years experience AND Ivanti HEAT Implementations and even that is not the best measurement as there is quite a range of experience/skill/competence to be considered. Simply put, some consultants are rock stars that get away with playing the same tune over and over again while others are rock stars that made a difference and “rocked” the world with something new that nobody else could or perhaps can pull off again.

So what makes a great Ivanti HEAT Administrator? First and foremost. Self-starters. This is quite a paradox really because the best HEAT Administrators are self-taught and didn’t require what many clients ask for, training. Don’t get me wrong, everyone has to start somewhere and needs a little bit of help, a push, and some documentation. Ultimately though the best Ivanti HEAT Administrators are self-taught and hit the ground running. There really is no substitute for experience. There is no rock-star school or training for the rock idols everyone wants to be like. There are just some basic lessons on how to play the guitar and the rest is up to the individual. No different than online help and the Ivanti Training Academy. You get it or you don’t.

However it’s not all or nothing. There are varies levels of HEAT Administration. Just like there are varies levels of rock stars, including those playing for fun in basements or at the neighbour hood pub.

What are the levels of Ivanti HEAT Administrators?

There are really three types of HEAT Administrators. 1. Those that take care of basic data administration (validation tables, picklists, employee team associations, role changes), create/modify saved searches and quick actions, research the occasional error, maybe dabble in more advanced configuration with the help of some knowledge articles or Ivanti support. 2. Intermediate Administrators that make basic form changes, create business rules, perhaps even relationships and basic data imports. 3. Advanced Administrators that make major configuration changes, introduce new features & functionality, advanced data import connections & integrations, workflows, automation, request offerings, etc. These admins are mostly self taught and have an ability to pick up configuration without much if any training.

Sounds easy enough right? In theory yes. In practicality it’s not as easy and there is one type of individual that trumps all of the Ivanti HEAT Admin levels and makes the Advanced Admin’s head explode with configurations & developments that everyone else, including Ivanti, said it couldn’t be done. Lets face it there are HEAT Administrators and then there are long-time seasoned developers & consultants that can carry out advanced administration in their sleep where others struggle. What’s as common as dirt to them is like an atomic bomb to others. Simply put, there are mechanics that perform oil changes, then there are those working from their home, or a small shop, or a big company, versus mechanics that travelled the globe with not one but several word class racing teams. Every level is important. What sets the levels apart are the results thanks to skill set, experience, competence, self-motivated, problem solver. You don’t become great at something because you take a training course. You problem solve and put in the time & effort to learn on your own. After all, practice is the mother of skill.

With 26+ years Ivanti HEAT Experience and 100+ Ivanti HEAT Implementations worldwide in the UK, Europe, Australia, Canada, and the US, the topic of Ivanti HEAT Administration and Training is one that I’ve seen change over the years and encounter on a regular basis. Bottom line is that sometimes you need more than training. Perhaps it’s time that you considered getting an expert in to take your Ivanti HEAT System to the next level. After all there are three things to consider. 1. The things you know you know. 2. The things you know you don’t know. 3. The things you don’t know that you don’t know. With that said…

ARE YOU GETTING THE MOST OUT OF YOUR IVANTI HEAT ITSM NEURONS IMPLEMENTATION?

You are NOT. Not until you talk to me. Guaranteed!

Q & A. Separate Ivanti Service Manager (ISM) instance for AP? – Independent ITSM Podcast covering Ivanti Service Manager ISM HEAT Latest Solutions & Best Practices

Question from an ITSM client regarding their Ivanti Service Manager tenant: If needed, are we able to create a separate instance for the AP ticketing?

1. Q & A. Separate Ivanti Service Manager (ISM) instance for AP? 09:04
2. Do you really need a Project Manager for your Ivanti Neurons for ITSM/ITAM Implementation? 08:50
3. What makes a great Ivanti HEAT Neurons Administrator/Developer/Consultant? 11:03
4. Ivanti Developer or Consultant? 03:33
5. Is Ivanti a Professional Services Provider? 12:30

Ivanti Freelancer or Ivanti Business Partner?

Recently I wrote about the difference between Ivanti Developers and Ivanti Consultants. Today we’re going to dive a little deeper.

There are really 3 routes to go for your Ivanti Servicer Manager (powered by HEAT) aka Ivanti Neurons for ITSM/ITAM project:

Ivanti Professional Services

While you’d expect to get the best professional services from a vendor, you have to realize that Ivanti is in the sales business and Ivanti outsources all their professional services. In fact most of the so called “Consultants” and “Systems Engineers” are sales people with a couple years, 4 years at best experience with Ivanti Sales and ZERO hands-on implementation experience. How is that possible? Ivanti decided to disband their professional services group and outsource all their professional services work to Ivanti Business Partners. More on that here: Is Ivanti a Professional Services Provider?

Ivanti Business Partners

Choosing the right business partner is not an easy task either. It has more to do with the consultant than the business partner. There are lots of good and great business partners out there, but ultimately who will you engage with? Who will drive the implementation and guide you? And will it be the same pre-sales consultant? Will there be a hand-off? How many chefs will be in the kitchen?

It’s not easy to find experienced Ivanti HEAT ITSM Neurons consultants. Don’t I know it, with 26+ years Ivanti HEAT ITSM experience, and 100+ implementations going back to the HEAT for DOS days in 1996, I can tell you that some consultants with 15+ years experience may not have the competencies or skill set of what I’d consider a Junior “Developer”.

Ultimately the goal of an Ivanti Business Partner is to create a large team and even larger revenue model. Great for them, bad for you, because you are now dealing with too many people that likely have just a few years experience and could never handle an implementation on their own.

Ivanti Freelancer

There is no better alternative for RESULTS DRIVEN engagements than an Ivanti Freelancer that’s hands-on, intimately familiar with the Ivanti HEAT ITSM/ITAM products and can handle an implementation/project on their own.

You want someone with now just the right skill set, but more importantly competency, in areas like Project Management, Architecture, Design, Development, Consulting, Best Practices, Implementation, Support, Advice, to take you to the next level!

You’ll want an Ivanti Consultant/Developer that can back up their work with testimonials. Here are mine:

• Night and Day Compared to Ivanti and other HEAT Consultants 
• Five stars for Ivanti HEAT Experience, Technical Knowledge, and Consultative Approach
• a19 Consulting took our Ivanti HEAT ITSM System to the Next Level
• Unique & Distinctive Ivanti HEAT ITSM Authority
• Every other Ivanti HEAT Consultant said it couldn’t be done!

Are you getting the most out of your Ivanti HEAT Neurons Implementation?
You are NOT. Not until you talk to me. Guaranteed!

Save yourself the time, energy, money, and disappointment of working with Ivanti or Ivanti Business Partners! Contact me for a FREE Discovery Session to learn more:

Ivanti Cloud Status Updates & Maintenance Notifications

Ivanti Cloud Status Updates consist of important Maintenance Notifications and Operational Status Updates for Ivanti London, UK, Ireland, Frankfurt, Australia APAC, Toronto Canada, and North Virginia and Washington Data Centres.

The Ivanti Status Cloud Page is a great way of staying on top of notifications for Ivanti Neurons, Ivanti Service Manager, and Ivanti Asset Manager Cloud Platforms. 

Only snag is that there is nO easy way to see landscape specific updates for your Data Centre.  UNTIL NOW!

For Ivanti Maintenance Notifications specific to your tenants be sure to visit status.a19consulting.com

• Ivanti Cloud Maintenance Notifications for Ireland | IRL
• Ivanti Cloud Maintenance Notifications for London UK | LDZ
• Ivanti Cloud Maintenance Notifications for Frankfurt Germany | FFZ
• Ivanti Cloud Maintenance Notifications for APAC | AUSTRALIA | NSZ
• Ivanti Cloud Maintenance Notifications for Toronto Canada | TTZ
• Ivanti Cloud Maintenance Notifications for North Virginia (America East) | NVZ
• Ivanti Cloud Maintenance Notifications for Washington (America West) | WAZ

Lessons Learnt from Dragons’ Den UK and Shark Tank Australia

I started watching Dragons’ Den in Canada and then the US version of Shark Tank. When I ran out of episodes to watch I tuned in to Dragons’ Den UK (The Original) as well as the Shark Tank Australia Spin Off. Another German Spin Off that I tend to watch is “Die Höhle der Löwen” (The Lions’ Den)

What does all this have to do with Ivanti, HEAT, and ITSM? More than you think!

When it comes to proper business analysis and requirements gathering, key is asking the right questions (eliciting requirements), focusing on the topic at hand (Scope), targeting the audience (Decision Maker, Subject Matter Experts), laying down the rules of the Den, and setting expectations. (Project Management).

All too often businesses struggle in the den, whether it’s their evaluation, skill set, lack of business planning, thinking too big (unrealistic expectations) or too small (lack of vision or saleability).

The same applies to Ivanti HEAT Neurons ITSM Implementations. All too often:

• Developers/Consultants lack implementation experience
• Developers lack consulting experience, and vice versa, Consultants lack development experience
• Implementation plans are cookie cutter, blue sky, or virtually non-existent
• Business requirements have more gaps than solutions
• Technical requirements are flawed
• Architecture and Solution Design are afterthought
• Best Practices are a foreign word
• Business Process Documentation is non-existent
• Training is old school and lacks a modern approach

In Summary, I highly recommend you watch a few episodes of Dragons’ Den UK, Canada, and Shark Tank US & Australia, and think about how you can apply the questioning and process of the format to your Ivanti HEAT Neurons Implementation. Better yet. Find yourself a Dragon 😉 and ask yourself…

ARE YOU GETTING THE MOST OUT OF YOUR IVANTI HEAT ITSM IMPLEMENTATION?

You are NOT. Not until you talk to me. Guaranteed!

Lessons learnt from Dragons' Den UK and Shark Tank Australia – Independent ITSM Podcast covering Ivanti Service Manager ISM HEAT Latest Solutions & Best Practices

I started watching Dragons' Den in Canada and then the US version of Shark Tank.  When I ran out of episodes to watch I tuned in to Dragons' Den UK (The Original) as well as the Shark Tank Australia Spin Off.  Another German Spin Off that I tend to watch is "Die Höhle der Löwen" (The Lions' Den) What does all this have to do with Ivanti, HEAT, and ITSM?   More than you think! blog.a19consulting.com

What is IT Asset Management (ITAM)?

The International Association of Information Technology Asset Managers (IAITAM), answers the question, “What is IT Asset Management?” by defining ITAM as, “a set of business practices that incorporates IT assets across the business units within the organization.”

ITAM includes a review of current software and hardware used, ensures licensing compliance, and tracks how IT assets are being used and where changes may be needed. An ITAM audit may save you money by identifying software for which you are over licensed or an IT asset you are spending money on, but no longer using.

Is ITAM new?

No. ITAM has been around as long as IT has. The tools back in the day were just a lot simpler, for example back in the HEAT for Windows days in the mid 1990s, I developed Asset Tracking Systems for many clients such as Purolator Courier Services in Canada. Those Tracking Systems basically evolved over time, ITIL in the 1990s introduced the Configuration Management Database (CMDB), and in the last couple years we have seen some great enhancements again, and with that moved away from the term CMDB and started using ITAM.

Ivanti Asset Manager

IAM includes Hardware Asset Management, Software Asset Management, License Reconciliation, and Barcode Scanning and complements Ivanti Service Manager or runs stand-alone.

Where to next?

Simply put, Ivanti IT Asset Management (ITAM) goes beyond the old CMDB (Configuration Management Data Base) and offers an inventory of “What we think we have” versus “What we know we have“, that is “What was discovered”, and tools to make informed decisions, audit, reconcile and redistribute hardware and software assets.

Fast-forward to Ivanti Neurons and Edge Computing and you will see more shift-left solutions, features and functionalities.

Word of caution, out of the box, Ivanti Service and Asset Manager do offer you some basic configurations, however you will want to contact a seasoned Ivanti Consultant to implement the latest solutions that fit your company’s overall strategy, business processes, and roadmap.

Be sure to contact me for a FREE no obligation discovery session to take your ITAM Implementation to the next level!

Self Service Portal

One of the most under-utilized features of Ivanti Service Manager (HEAT Call Logging System) is the Self Service Portal.

Some organizations are hesitant to roll out Self Service, other companies simply don’t know where to start, and then there is the huge price tag from Ivanti Business Partners that lack consultative approach and are prone to utilize scope of work templates and cookie cutter ivanti implementation project plans that under-utilize Self Service.

What are the benefits of Self Service?

The self-service portal is more than the name implies. From experience and past Ivanti Implementations I can tell you that my customers have experienced a 50% drop of service desk calls and emails (shift left methodology), on average, with IT service desk resources freed up, and intangibles like increased customer satisfaction, plus well streamlined Service Request workflows.

Shift-Left Methodology is where it’s at. Enabling the customer to self-resolve incidents, request services, and monitor the progress of incidents and service requests. And that’s not all, HR Onboarding, Off Boarding, and Change Requests can be automated as well.

Self Service not only replaces online forms, intranet sites with pdf forms, and the underlying administrative burden, or worse yet, paper forms. but better yet, Self Services improves data capture and underlying workflows significantly, improving Service Delivery timeframes.

Beyond the typical Service Desk implementation of self service, there are advanced implementations for self-service kiosks and online booking & reservation systems.

One of my clients, the City of Brampton implemented self-service kiosks and an online booking system for their parking authority and had this to say:

“Gregor was able to implement what everyone else said couldn’t be done! A booking and reservation system for our parking authority. Now citizens of the City are able to reserve daily, weekly, monthly, and yearly parking passes. Gregor delivered what other consultants said was impossible.”

Shelley, City of Brampton, Municipal Services Manager

Where to start with Self Service?

First and foremost you want to do an intake of your top obstacles and challenges, see my Ivanti Implementation Poll for ideas, and then contact a seasoned consultant. Why? You are not getting the most out of your Ivanti Implementation until you talk to me. Guaranteed.

contact.a19consulting.com

What is Ivanti Neurons

Ivanti Neurons is a hyper-automation platform to self-heal, self-secure and self-service from cloud to edge*. Across the IT infrastructure, Ivanti provides the capability to self-heal through the discovery of all endpoints, applications and services, which when coupled with the optimisation of performance and configuration across the environment we’re able to automate to ensure productivity, system health and security are all preserved.

What is Edge Computing?

Edge computing is a distributed computing paradigm that brings computation and data storage closer to the location where it is needed to improve response times and save bandwidth.

In other words, edge computing references computers, laptops, smartphones, tablets, and other “Edge devices” at the “edge” of the network, outside of the data center/network.

Edge computing expands beyond IT in key verticals like Healthcare, Supply Chain, Retail etc.

Some of these edge devices require local data storage and may be autonomous, that is directing data to another device or making decisions based on sensors and other conditions, therefore security becomes increasingly important in the word of edge computing.

Shift Left

Shift left means moving the person, process, or technology closer to the customer, resulting in a faster and more efficient and effective resolution. Shift left should mean more than just self-service or web submission (automation). Shift left is about better service and achieving better business results.

In Ivanti HEAT ITSM, shift-left can be accomplished by the Self Service Portal, Knowledge Centered Services, and implementing the right tools to enable end users to self-resolve, request services, and self identify issues. The shift is towards “self discovery” where Ivanti is heading with Neurons with Self-Secure, Self-Heal. Examples are application crashes, blue screens of death, security patches.

Nirvana

Integrating and bringing End Point Discovery, Active Directory, Packaging, Patching, License Reconciliation & Re-distribution, and Service Desk Automation together in one product, Ivanti Neurons.

Are we there yet?

Expect to see a “shift left” name change, that is a renaming and rebranding of Ivanti Service Manager (HEAT) and Ivanti Asset Manager to “Ivanti Neurons for ITSM” and ITAM respectively.

Ivanti Neurons certainly is going in the right direction and bound to be the must-have solution. Ivanti HEAT ITSM is already a proven product with proven Shift Left solutions and Ivanti Neurons offers the end-point management aspect.

Whether you can’t wait and want to be part of leading “edge” solutions or you want to discover what you can do now with the tools and budget at hand, then contact a19 Consulting.

UPDATE:

Ivanti Neurons is the latest name change and rebranding of Ivanti’s Product Line.
Read More about it here

Ivanti HEAT neurons Podcast

Q & A. Separate Ivanti Service Manager (ISM) instance for AP? – Independent ITSM Podcast covering Ivanti Service Manager ISM HEAT Latest Solutions & Best Practices

Question from an ITSM client regarding their Ivanti Service Manager tenant: If needed, are we able to create a separate instance for the AP ticketing?

1. Q & A. Separate Ivanti Service Manager (ISM) instance for AP? 09:04
2. Do you really need a Project Manager for your Ivanti Neurons for ITSM/ITAM Implementation? 08:50
3. What makes a great Ivanti HEAT Neurons Administrator/Developer/Consultant? 11:03
4. Ivanti Developer or Consultant? 03:33
5. Is Ivanti a Professional Services Provider? 12:30

What are your thoughts? Are you an Ivanti Neurons customer or prospect? Please share your thoughts and leave a comment below or for this podcast topic at podcast.a19consulting.com

Ivanti Neurons, your thoughts? from ivanti

Generating Bar Codes

There has been quite a bit of talk about Asset Barcode Scanning but lets back up a little. How do you generate barcodes?

Barcodes are basically a “font” that you can apply. So anywhere you can use fonts, you can convert a field’s entry to a bar code.

Sound easy right? It’s a little tricky with Ivanti Service Manager as you have limited access to fonts.

You can use an HTML field with that utilizes the Google Font API, for example:

<!DOCTYPE html>

<html>

<head>

<link href=’https://fonts.googleapis.com/css?family=Libre Barcode 39′ rel=’stylesheet’>

<style>

body {

  font-family: ‘Libre Barcode 39’;font-size: 22px;

}

</style>

</head>

<body>

<h1>Libre Barcode 39</h1>

<p>$(YOURFIELDNAME)</p>

</body>

</html>

OR

<!DOCTYPE html>

<html>

<head>

<link href=’https://fonts.googleapis.com/css?family=Libre Barcode 128′ rel=’stylesheet’>

<style>

body {

  font-family: ‘Libre Barcode 128’;font-size: 22px;

}

</style>

</head>

<body>

<h1>Libre Barcode 128</h1>

<p>$(YOURFIELDNAME)</p>

</body>

</html>

The result will look like this:

Of course replace $(YOURFIELDNAME) with the field holding the value you want to display as a bar code, for example $(AssetTag)

Finally you need to either create a quick action button that pastes the html code into an HTML field or you can use business rules to update the html field.

Last but not least, you could use url injection and open a new tab or workspace with the resulting url, for example:

https://fonts.google.com/specimen/Libre+Barcode+128?preview.text=a19ConsultingIvantiPodcast

Notice the preview.text=, replace a19ConsultingIvantiPodcast with your field, $(AssetTag) for example.

Of course you will need to find a site that generate a very clean results or host your own.

Q & A. Separate Ivanti Service Manager (ISM) instance for AP? – Independent ITSM Podcast covering Ivanti Service Manager ISM HEAT Latest Solutions & Best Practices

Question from an ITSM client regarding their Ivanti Service Manager tenant: If needed, are we able to create a separate instance for the AP ticketing?

1. Q & A. Separate Ivanti Service Manager (ISM) instance for AP? 09:04
2. Do you really need a Project Manager for your Ivanti Neurons for ITSM/ITAM Implementation? 08:50
3. What makes a great Ivanti HEAT Neurons Administrator/Developer/Consultant? 11:03
4. Ivanti Developer or Consultant? 03:33
5. Is Ivanti a Professional Services Provider? 12:30

Former Kifinti Solutions Consultant launches Ivanti HEAT ISM Podcast

Ivanti HEAT ISM Podcast covers popular Ivanti Service Manager (HEAT ISM), SDLC, ITSM, ITAM, and ESM Topics, latest solutions, best practices, and is available on Anchor, Spotify, Google Podcasts, Apple iTunes, Breaker Audio, Castbox, Pocket Casts, Radio Public, Listen Notes, and of course via RSS Feed

your Ivanti Podcast Host

LONDON – April 27, 2021 – PRLog — “Podcasts are a great medium to share information.  Podcasts are quick and easy to create, powerful, and also convenient to listen to on the morning commute, lunch break, or while travelling. Plus you can download Podcasts for offline listening.

Personally I like to download a few hours worth of Podcasts whenever I’m travelling or stuck somewhere and want a break from reading or watching videos.

I decided to create the Ivanti HEAT ISM Podcast as an extension to my Ivanti HEAT ITSM Blog as podcasts are more powerful than a blog entry and allow me to quickly share relevant Ivanti HEAT ISM Information,” says Gregor Anton, a former Kifinti Solutions Consultant.

Gregor is a unique and distinctive authority in the Enterprise Service Management space with his consulting and development experience and extensive insight to best practices going back to 1996 with the HEAT and now Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) products.

Providing HEAT ITSM Best Practices and now Ivanti Best Practices, with his tried, tested, and true implementations, and upgrades, Gregor now focuses on his company, a19 Consulting, his a19 Ivanti Best Practices System, a19 Ivanti Mobile Applications (Android, iOS), Ivanti ITSM Blog, and now Ivanti HEAT ISM Podcast.

Gregor has been developing, streamlining, and implementing best practices and latest solutions for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide.  The testimonials speak for themselves.

The ITxM Space (ITSM, IT Service Management, ITAM, IT Asset Management) has never been more exciting, as is the transformation to ESM (Enterprise Service Management).

Are you getting the most out of your Ivanti Implementation?
You are NOT.  GUARANTEED.
Not until you contact a19 Consulting to take your Ivanti Implementation to the next level!

PS:  Have an Ivanti Topic or Question you’d like us to cover?  Submit at http://podcast.a19consulting.com/