Email Notification Localization

Presently HTML and Text fields can be localized so it is possible to create HTML content in multiple languages but that content can’t be used in notifications and the email quick action html editor also does not allow localization.

Using Local() function with email notifications will always default to English.

There are many multi-lingual companies now that have to work around this with multiple language fields and business rules to check the user’s language.

That is quite cumbersome and a better solution would be to:

  1. Enable localization for Email Quick Actions. Subject and Body
  2. Enhance the Local function with a “locale” identifier so that localized fields/html can be referenced in email quick actions. For example, local(“This is a test”,”de-DE”) or local (NotesBody,[FrsCompositeContractContact#.IncidentAssociatedCustomer]ContactLanguage)

Please vote for this Enhancement Request for Localized Email Quick Actions #Ivanti #Neurons #ITSM #IvantiServiceManager #HEAT #Localization #QuickAction #Email #EnhancementRequest

Ivanti Service Manager Dashboard Error Resources neutral culture

Error: ‘Could not find any resources appropriate for the specified culture or the neutral culture…’ when accessing a dashboard

Here is an error that came up launching a dashboard that sounds like a localization issue, but it’s not.

User-added image

Clicking ‘OK’ lets you access the dashboard.

The issue is typically a permissions issue. Check that the role experiencing this symptom has top level tab access to the business objects used by the dashboard. If that doesn’t solve it then check the permissions of the saved searches used. A really quick way, and perhaps the best way to troubleshoot if you can’t shake this error, clone the dashboard in your DEV (STG/UAT) environment and remove dashboard parts one by one to identify the culprit.