Tag: Known Issue

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Problem #89360 for Ivanti Service Manager 2022.1 Upgrade breaking Integration Log Error Stats attachments

by Ivanti UK HEAT Neurons ITSM Consultant & Developer, posted in Integration, Ivanti Service Manager, Ivanti Service Manager Upgrades, Ivanti Support, Problem

With the upgrade to Ivanti Service Manager 2022.1 there is one problem that you might be experiencing with Data Import Integrations not producing Error Stats attachments.

Ivanti is aware of the issue and is actively working on Problem #89360

Note that depending on your Data Centre, your tenants (STG/UAT/Production) may have been upgraded to the latest release. For example, Australia, UK, Europe have been upgraded, while Canada USA is just starting to roll out the 2022.1 release to DEV (STG/UAT). Check your Ivanti Maintenance Notifications here

UPDATE: As of May 2022 the issue with Integration Log Errors Stats attachment creation has been resolved.

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Ivanti Asset Manager | Asset Scanner Role | Android Mobile Application | Missing | Not Available | Production | HEAT ISM | Ivanti Service Manager Tenant 2020.3 | Problem 75743

Asset Scanner Role not available in Production HEAT ISM Cloud Tenant

by Freelance ITSM Consultant & Developer with 100+ Ivanti Service Manager (HEAT) aka Neurons Implementations | UK | EU | DACH | Australia | New Zealand | APAC | Canada | USA, posted in Android, Ivanti Asset Manager, Ivanti Service Manager, Mobile Applications

Ivanti has confirmed there is a known issue, with the Asset Scanner Role Missing, that affects the current cloud HEAT ISM Production Tenant, version 2020.3.0.2020082801 @ Built On 2020/08/28 UTC Deployed On 2020/09/18 12:15:15 UTC

UPDATE: 2020-11-05 a19 Asset Scanner | Floating Bar Code Reader | Ivanti Service Manager | Android | Click Here to View

The Asset Scanner role that is used with the handheld Android Asset Scanner Device and Ivanti Asset Manager Android Mobile Application is not available in the list of available roles in the production tenant. STG and UAT Tenants appear unaffected.

Ivanti Asset Manager | Asset Scanner Role | Android Mobile Application | Missing | Not Available | Production | HEAT ISM | Ivanti Service Manager Tenant 2020.3 | Problem 75743

Ivanti Dev Problem (75743) is scheduled to be fixed in Ivanti Service Manager | Service Update #2.

Ivanti Development/Operations are working to get that update deployed as soon as possible.