Ivanti Service Manager Upgrades

Before you consider upgrading your on premise Ivanti Service Manager (ISM) and/or Ivanti Asset Manager (IAM) you should consider the What’s New Releases, the Ivanti Release Schedule, Steps Involved, and Impact to your Service Desk Implementation.

For example if you are upgrading from the HEAT Classic Ticketing System then the changes and impact to your organization, business processes, and day to day operations, is substantial versus just a minor release upgrade.

Of course if you’re using SaaS (Software as a Service) hosted by Ivanti then you are privy to the most current version and should review the What’s New information and Ivanti Cloud Calendar for regression testing, training, and identifying a communication plan.

Here is a quick summary of the latest Ivanti Service Manager (ISM) and Ivanti Asset Manager (ISM) Releases. This is my personal cheat sheet.

Ivanti Service Manager Releases – What's New – What you need to know before you upgrade from a19 Consulting – Ivanti Professional Services

https://www.slideshare.net/IvantiServiceManager/ivanti-service-manager-releases-whats-new-what-you-need-to-know-before-you-upgrade-237947346

Be sure to Contact me for more information!

Ivanti Developer - Ivanti Service Manager Consultant - Kifinti Consultant - Base 64 Code - Picture - HTML Text Field Type - Email Footer for Notifications - Service Desk

How to embed an image in Global Constants and business object fields

Binary Max field for pictures

If you want to add an image to a business object then you can use the Binary/Max field type which is a good way of displaying a screenshot or picture that you can open with a single click, opposed to attachments that you need to save locally first.

HTML text fields with Base 64 Code

Another way is to use an HTML field, first select Text as the field type you want to add and then change it to HTML. Now you can paste images which which will be converted to Base 64. To view the base 64 code click source edit to copy it and voila!

Global Constants

Now you can copy and paste the base 64 code OR entire HTML code to Global Constants such as a “generic” Email Footer for example for ALL outgoing email notifications.

Tip: If you do not have any HTML fields, then you can create an Email with Ivanti Service Manager and use the email body (it’s HTML)

and then click source edit to reveal the base 64 code

and then copy the code into the Global Constant.

Calling Global Constants

In your email notification body, or anywhere else in ISM you can call the Global with the function GetGlobal()

UPDATE January 2023: It seems that Ivanti has made some changes and now you need to 1) You may not be able to generate base64 images and find an online tool to do this for your. 2) You need to select Text as the attribute type for your global constant, HTML is no longer a valid option.

Ivanti Cloud Calendar

Must Have for Ivanti Developers

The Ivanti Cloud Change Calendar is a must have for Ivanti Developers and Administrators to view upcoming changes to their ISM Cloud tenants (STG/UAT/PROD).

To access the change calendar, follow these steps:

1. Log into the Ivanti Support Portal at https://support.ivanti.com
2. At the top of the screen, click ‘Profile and Account’
User-added image
3. Click ‘Cloud Calendar’

Ivanti Service Manager - Cloud Change Calendar - Must have tool for Ivanti Developer and Ivanti Administrator — Ivanti Service Manager – Cloud Change Calendar

4. Hover the mouse over a calendar entry to see more details about that record.

What are ITSM, ITIL, and Ivanti?

ITSM began with the Information Technology Infrastructure Library (ITIL), which provides best practice guidance and an extensive set of processes and policies for improving IT service delivery and customer satisfaction.