FYI for Ivanti Service Manager Cloud clients of the Frankfurt Germany (FFZ) Tenants aka Europe East Data Centre. The scheduled 2022.1 Production release for March 25, 2022 has been postponed.
Here are the highlights for the upcoming Ivanti Neurons for ITSM, aka Ivanti Service Manager (powered by HEAT) 2022.1 release scheduled for March/April.
See the Ivanti Maintenance Notifications for release dates, which vary based on your data centre location (Europe, Ireland, Australia, USA, Canada) for cloud, and check the Ivanti Support Site for On-Premise release dates.
2022.1 Release Highlights
Ivanti Cloud Status Updates consist of important Maintenance Notifications and Operational Status Updates for Ivanti London, UK, Ireland, Frankfurt, Australia APAC, Toronto Canada, and North Virginia and Washington Data Centres.
The Ivanti Status Cloud Page is a great way of staying on top of notifications for Ivanti Neurons, Ivanti Service Manager, and Ivanti Asset Manager Cloud Platforms.
For Ivanti Maintenance Notifications specific to your tenants be sure to visit status.a19consulting.com
On Sept 18, 2021 (UTC time), Ivanti Cloud Operations will be moving Service Manager Cloud and/or Asset Manager Cloud tenants from the AWS data center, in North Virginia (NVA), to the Azure data center, in North Virginia (NVZ).
**You should have received an email indicating the date your tenant/s will be moved. ** If you are not scheduled for Sept 18, 2021, please disregard this update. Please regularly check your junk/spam folders for these emails, as they are many times being redirected there.
All tenants will be migrated on the date indicated, from 3 AM to 12 PM UTC as described in the maintenance window section below.
Impact
This is a downtime maintenance, and the respective tenant’s will be inaccessible during the specific maintenance window.
Maintenance Window
These times reflect the downtime for each tenant, respectively.
• PRD
Start Date/Time: Sept 18, 2021 03:00 UTC
End Date/Time: Sept 18, 2021 07:00 UTC
• STG/UAT
Start Date/Time: Sept 18, 2021 06:00 UTC
End Date/Time: Sept 18, 2021 12:00 UTC
In early 2021 Ivanti started moving their Ivanti Cloud Customers for Ivanti Neurons, Ivanti Service Manager (HEAT ITSM), and Ivanti Asset Manager (ITAM) to Azure Data Centers. The new data centers are below:
FFZ Frankfurt, Germany (Europe East)
NSZ New South Wales, Australia
NVZ North Virginia (Americas East)
WAZ Washington (Americas West)
Click your data centre to see Ivanti Maintenance Notifications!
Upcoming Data Centre Moves:
Oregon (ORE) Scheduled to be moved August 2021 to Washington (WAZ) and North Virginia (NVZ).
If you have any questions about your scheduled date or the necessary changes for this move, please consult ISM/IAM Cloud Initiative 2021 FAQ Guide or contact us at SaasORE@ivanti.com.
All VPN customers, please check for communication from VPNORE@ivanti.com to discuss the necessary VPN related changes.
For all other questions, please contact Ivanti Global Support.
PS: Be sure to check out the Ivanti Maintenance Notifications
The Ivanti Status Cloud Page is a great way of staying on top of notifications. Only snag is that there isn’t an easy way to see landscape specific updates for your Data Centre.
For example if your Ivanti Cloud tenant is in Frankfurt Landscape (FFZ), you still see all Landscape on the status page. Sure you could subscribe to email alerts for your landscape only, but lets face it, email isn’t a productivity tool, so I’ve gone ahead and created status pages that filter the rss feed, for Frankfurt, Australia APAC, London UK, Ireland, Toronto Canada, North Virginia USA East, and Washington USA West
For Ivanti Maintenance Notifications specific to your tenants click and book mark the following:
Must Have for Ivanti Developers
The Ivanti Cloud Change Calendar is a must have for Ivanti Developers and Administrators to view upcoming changes to their ISM Cloud tenants (STG/UAT/PROD).
To access the change calendar, follow these steps:
1. Log into the Ivanti Support Portal at https://support.ivanti.com
2. At the top of the screen, click ‘Profile and Account’
User-added image
3. Click ‘Cloud Calendar’
4. Hover the mouse over a calendar entry to see more details about that record.
IT Chronicles ITSM Articles
ITSM/ITAM/ESM Blog 
You must be logged in to post a comment.