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What are the new Ivanti Cloud Data Centers?

In early 2021 Ivanti started moving their Ivanti Cloud Customers for Ivanti Neurons, Ivanti Service Manager (HEAT ITSM), and Ivanti Asset Manager (ITAM) to Azure Data Centers. The new data centers are below:

Europe

FFZ Frankfurt, Germany (Europe East)

IRZ Ireland (Europe West)

United Kingdom

LDZ London

APAC

NSZ New South Wales, Australia

Canada

TTZ Toronto (Canada)

Americas

NVZ North Virginia (Americas East)

WAZ Washington (Americas West)

Click your data centre to see Ivanti Maintenance Notifications!

Upcoming Data Centre Moves:

Oregon (ORE) Scheduled to be moved August 2021 to Washington (WAZ) and North Virginia (NVZ).

If you have any questions about your scheduled date or the necessary changes for this move, please consult ISM/IAM Cloud Initiative 2021 FAQ Guide or contact us at SaasORE@ivanti.com.

All VPN customers, please check for communication from VPNORE@ivanti.com to discuss the necessary VPN related changes.
For all other questions, please contact Ivanti Global Support.

Password Resets – Incident or Service Request? (Re-recorded Sep 24) Ivanti HEAT Neurons Podcast | Best Practices | Tips & Tricks | Latest Solutions

Incidents (Break/Fix) and Service Requests (New/Change to Service) are often long debated by companies new to ITSM (IT Service Management). Password Reset Requests do not make the differentiation any easier.  Are they a break/fix or service request?    Can Password Resets even be logged by a user?   Of course! There are many passwords besides your Single Sign-On (SSO) password. Self Service can be configured to allow anonymous Incidents and Service Requests. You could always ask a colleague to log a ticket for you. You could just pick up the phone and use the Interactive Response System (IVR), Ivanti Voice to submit a password reset. You could just pick up the phone and call the Service Desk who then logs the Ticket.   The subject actually goes much deeper as Incidents are viewed negatively.  More incidents, more issues, higher IT instability.  While Service Requests are positively viewed as a demand for IT services. Do you have an Ivanti Podcast Topic or Question?  Submit it at podcast.a19consulting.com
  1. Password Resets – Incident or Service Request? (Re-recorded Sep 24)
  2. Typical Ivanti Implementation Timeframe
  3. SLAs red headed step child
  4. Ivanti Cloud Status Updates & Maintenance Notifications
  5. What is the difference between an Incident, Problem, Service Request, and Change Requests?
Ivanti Cloud Status Page FFZ Franfurt - Neurons - Service Manager - Asset Manager - HEAT Kifinti Solutions Latest Solutions a19 Consulting

Ivanti Maintenance Notifications by Landscape

The Ivanti Status Cloud Page is a great way of staying on top of notifications. Only snag is that there isn’t an easy way to see landscape specific updates for your Data Centre.

For example if your Ivanti Cloud tenant is in Frankfurt Landscape (FFZ), you still see all Landscape on the status page. Sure you could subscribe to email alerts for your landscape only, but lets face it, email isn’t a productivity tool, so I’ve gone ahead and created status pages that filter the rss feed, for Frankfurt, Australia APAC, London UK, Ireland, Toronto Canada, North Virginia USA East, and Washington USA West

Ivanti Cloud Status Updates & Maintenance Notifications Ivanti HEAT Neurons Podcast | Best Practices | Tips & Tricks | Latest Solutions

Ivanti Cloud Status Updates consist of important Maintenance Notifications and Operational Status Updates for Ivanti Neurons, Ivanti Service Manager, and Ivanti Asset Manager Cloud Platforms. The Ivanti Status Cloud Page is a great way of staying on top of notifications. Only snag is that there isn't an easy way to see landscape specific updates for your Data Centre. For Ivanti Maintenance Notifications specific to your tenants be sure to visit status.a19consulting.com Ivanti Cloud Maintenance Notifications for Ireland | IRL Ivanti Cloud Maintenance Notifications for London UK | LDZ Ivanti Cloud Maintenance Notifications for Frankfurt Germany | FFZ Ivanti Cloud Maintenance Notifications for APAC | AUSTRALIA | NSZ Ivanti Cloud Maintenance Notifications for Toronto Canada | TTZ Ivanti Cloud Maintenance Notifications for North Virginia (America East) | NVZ Ivanti Cloud Maintenance Notifications for Washington (America West) | WAZ

For Ivanti Maintenance Notifications specific to your tenants click and book mark the following: