New Ivanti Support Cloud Request Offerings

Great news for Ivanti Cloud customers. You now request the following via the support portal for your Ivanti Service/Asset Manager (HEAT) Cloud Portal:

  • Pilot Tenant Request | for new releases
  • Request for Service Restarts | for Workflows, Email, Escalation, Logging, and Integration Services
  • VPN Tunnel Modification Request | for Existing VPN Customers

Ivanti Asset Manager | Asset Scanner Role | Android Mobile Application | Missing | Not Available | Production | HEAT ISM | Ivanti Service Manager Tenant 2020.3 | Problem 75743

Asset Scanner Role not available in Production HEAT ISM Cloud Tenant

Ivanti has confirmed there is a known issue, with the Asset Scanner Role Missing, that affects the current cloud HEAT ISM Production Tenant, version 2020.3.0.2020082801 @ Built On 2020/08/28 UTC Deployed On 2020/09/18 12:15:15 UTC

UPDATE: 2020-11-05 a19 Asset Scanner | Floating Bar Code Reader | Ivanti Service Manager | Android | Click Here to View

The Asset Scanner role that is used with the handheld Android Asset Scanner Device and Ivanti Asset Manager Android Mobile Application is not available in the list of available roles in the production tenant. STG and UAT Tenants appear unaffected.

Ivanti Asset Manager | Asset Scanner Role | Android Mobile Application | Missing | Not Available | Production | HEAT ISM | Ivanti Service Manager Tenant 2020.3 | Problem 75743

Ivanti Dev Problem (75743) is scheduled to be fixed in Ivanti Service Manager | Service Update #2.

Ivanti Development/Operations are working to get that update deployed as soon as possible.

Ivanti Cloud Calendar

Must Have for Ivanti Developers

The Ivanti Cloud Change Calendar is a must have for Ivanti Developers and Administrators to view upcoming changes to their ISM Cloud tenants (STG/UAT/PROD).

To access the change calendar, follow these steps:

1. Log into the Ivanti Support Portal at https://support.ivanti.com
2. At the top of the screen, click ‘Profile and Account’
User-added image
3. Click ‘Cloud Calendar’

Ivanti Service Manager - Cloud Change Calendar - Must have tool for Ivanti Developer and Ivanti Administrator
Ivanti Service Manager – Cloud Change Calendar

4. Hover the mouse over a calendar entry to see more details about that record.

What’s new in ISM 2020.2 Cloud

    • EWS Update to add OAuth Authentication for Exchange Calendar Configuration
    • Self Service Chat Capability
    • Update Mobile Analyst Capability – View and Edit Service Requests
    • Mobile Push Notifications
    • Mobile Bio-metric Authentication
    • Enhanced Content for Facilities Management
    • Pre-built Unified IT – ISM Software Deployment

What’s New Video – Ivanti Service Manager Cloud 2020.2

What’s New in Ivanti Service Manager and Asset Manager 2020.2 from Ivanti Momentum Webinars on Vimeo.