ivanti asset manager mobile app asset bar code scanner font generate barcodes asset scanning ivanti service manager mobile app

Generating Bar Codes

There has been quite a bit of talk about Asset Barcode Scanning but lets back up a little. How do you generate barcodes?

Barcodes are basically a “font” that you can apply. So anywhere you can use fonts, you can convert a field’s entry to a bar code.

Sound easy right? It’s a little tricky with Ivanti Service Manager as you have limited access to fonts.

You can use an HTML field with that utilizes the Google Font API, for example:

<!DOCTYPE html>

<html>

<head>

<link href=’https://fonts.googleapis.com/css?family=Libre Barcode 39′ rel=’stylesheet’>

<style>

body {

  font-family: ‘Libre Barcode 39’;font-size: 22px;

}

</style>

</head>

<body>

<h1>Libre Barcode 39</h1>

<p>$(YOURFIELDNAME)</p>

</body>

</html>

OR

<!DOCTYPE html>

<html>

<head>

<link href=’https://fonts.googleapis.com/css?family=Libre Barcode 128′ rel=’stylesheet’>

<style>

body {

  font-family: ‘Libre Barcode 128’;font-size: 22px;

}

</style>

</head>

<body>

<h1>Libre Barcode 128</h1>

<p>$(YOURFIELDNAME)</p>

</body>

</html>

The result will look like this:

Ivanti Service Manager Generate Barcode

Of course replace $(YOURFIELDNAME) with the field holding the value you want to display as a bar code, for example $(AssetTag)

Finally you need to either create a quick action button that pastes the html code into an HTML field or you can use business rules to update the html field.

Last but not least, you could use url injection and open a new tab or workspace with the resulting url, for example:

https://fonts.google.com/specimen/Libre+Barcode+128?preview.text=a19ConsultingIvantiPodcast

Notice the preview.text=, replace a19ConsultingIvantiPodcast with your field, $(AssetTag) for example.

Of course you will need to find a site that generate a very clean results or host your own.

One of the biggest issues with writing UAT (User Acceptance Testing) test cases, is knowing where to start and insisting on building your test script around the software.  The fact is, you do not need access to Ivanti Service Manager (ISM, powered by HEAT IT Service Management) and it is actually encouraged not to use ISM at all when devising UAT Test Scripts. In this Ivanti HEAT ISM Podcast Episode we will cover UAT Test Cases, Examples, the biggest problems with UAT Test Cases, and how to overcome them. Be sure to the original Ivanti HEAT ITSM Blog Post at blog.a19consulting.com
  1. UAT Test Script Case Examples
  2. Who owns UAT Test Scripts
  3. Ivanti Neurons Tenants – Holy Trinity
  4. Email Summaries
  5. Ivanti Neurons Update
Ivanti Asset Scanner,Ivanti Service Manager,Ivanti Best Practices,Ivanti Asset Manager,Ivanti Professional Services,HEAT IT Service Management,Kifinti Solutions,Ivanti Developer,Ivanti Consultant,HEAT by Frontrange,Ivanti Support,ITSM,ITAM,Ivanti ITSM,Ivanti,Ivanti Toronto,Ivanti Implementation,Ivanti Upgrade,Ivanti Service Manager Consultant,Kifinti Consultant,Ivanti Mobile Apps,Ivanti Android Apps

Happy New Year

Hello everyone,

2020 has been without a doubt a historic year for all the wrong reasons.
The impact on the global economy has been disastrous.

We have been lucky and blessed at a19 Consulting with a record year and fantastic new Ivanti ITSM clients and Ivanti Business Partnerships.

So much so that we have donated 10% of all our pre-tax revenue to causes around the world. But we’re not stopping there.

We’re making our a19 Asset Scanner Mobile Apps for Android and Apple iOS Devices available for FREE for 2021.

Ivanti Asset Scanner,Ivanti Service Manager,Ivanti Best Practices,Ivanti Asset Manager,Ivanti Professional Services,HEAT IT Service Management,Kifinti Solutions,Ivanti Developer,Ivanti Consultant,HEAT by Frontrange,Ivanti Support,ITSM,ITAM,Ivanti ITSM,Ivanti,Ivanti Toronto,Ivanti Implementation,Ivanti Upgrade,Ivanti Service Manager Consultant,Kifinti Consultant,Ivanti Mobile Apps,Ivanti Android Apps
Scanning Assets with Ivanti Service Manager and Ivanti Asset Manager just got easier! No expensive clunky hardware required! All you need is an Android Device, iPhone, or iPad. An Ivanti ITSM first!

https://www.a19consulting.com/Mobile-Apps

Wishing you all Happy Holidays and Happy New Year!

a19 Consulting | Ivanti Professional Services Provider since 1996

ivanti-mobile-apps-android-apple-ivanti-service-manager-ivanti-asset-manager a19 consulting kifinti solutions dds it latest solutions

Ivanti Mobile Apps

UPDATE! We are proud to announce the a19 Asset Scanner is now available for iOS and Android. Our clients needed an Ivanti Asset Scanner that could read barcodes from any app with any role, on iOS and Android, and we listened.

Ivanti Asset Scanner,Ivanti Service Manager,Ivanti Best Practices,Ivanti Asset Manager,Ivanti Professional Services,HEAT IT Service Management,Kifinti Solutions,Ivanti Developer,Ivanti Consultant,HEAT by Frontrange,Ivanti Support,ITSM,ITAM,Ivanti ITSM,Ivanti,Ivanti Toronto,Ivanti Implementation,Ivanti Upgrade,Ivanti Service Manager Consultant,Kifinti Consultant,Ivanti Mobile Apps,Ivanti Android Apps
a19 Asset Scanner
| iOS | Android | HEAT ISM | Ivanti Service Manager | Ivanti Asset Manager

These mobile apps were designed for Ivanti Service Manager (and of course Ivanti Asset Manager) and scan barcodes using any android or iOS device with a camera.   

This is a first for Ivanti ITSM, the Ivanti Asset Manager Mobile app currently requires a clunky expensive $500USD+ handheld Android scanning device.

a19 Asset Scanner | Floating Barcode Reader | Android Mobile Application | Ivanti Service Manager | Ivanti Asset Manager
a19 Asset Scanner | Barcode Reader | iOS Mobile Application | Ivanti Service Manager | Ivanti Asset Manager

A for Ivanti Mobile Apps:

Ivanti Service Manager is available in the Apple Store as well as the Google Play Store however the Ivanti Asset Manager app that enables Asset Bar Code Scanning is available in the Google Play Store Only at this time.

a19 Consulting Android Mobile Application | Ivanti ITSM | Ivanti Service Manager | Ivanti Asset Manager
a19 Consulting’s
Google Play Store
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IAM Bar Code Scanning – Best Practices

With the release of Ivanti Asset Manager (IAM) you are now able to scan bar codes with the Ivanti Asset Manager android application.

UPDATE: 2020-11-19 a19 Asset Scanner | Apple iOS Mobile Application | Ivanti Service/Asset Manager | Click Here to View

UPDATE: 2020-11-05 a19 Asset Scanner | Floating Bar Code Reader | Ivanti Service Manager | Android | Click Here to View

a19 Asset Scanner | Apple iOS | Mobile Application | Ivanti Service/Asset Manager
a19 Asset Scanner | Android | Mobile Application | Ivanti Service/Asset Manager

IAM Asset Scanner Requirements

Presently only available to android devices, more specifically Android OS Based Scanning Devices, there are two models that have been tested by Ivanti.

IAM Asset Scanner Getting Started

  1. Purchase Asset Scanner device above.
  2. Download IAM Android App from Google Play Store
  3. Contact me to streamline your asset scanning and overall asset management operating procedures

Note: Enhancement requests have been made to include scanning ability for android smart devices (smartphone, tablet) with APP. There is a workaround for using android smart devices, contact me to find out more.

IAM Asset Scanner UI

iam-ivanti-asset-manager-android-application-scanner-scanning-a19 consulting-professional services-best practices-latest solutions-google play store-user interface-ui
Ivanti Asset Manager
Android App
Asset Scanner UI
IAM Asset Scanner Role Functionality

The Out-of-the-box (OOTB) functionality allows for scanning bar codes and looking up Asset Tags, creating and adding assets, with Asset Type, Sub Type, Asset Name, Serial Number, Location, Assigned Model, and Manufacturer. The “Scan Log” is then attached to the new/updated Configuration Item (CI, now Asset)

iam-ivanti-asset-manager-android-application-scanner-scanning-a19-consulting-professional-services-best-practices-latest-solutions-google-play-store-asset-tag-serial-number-bar-code
Sample Asset Tag and Serial Number Bar Codes

Best Practice

a19 Consulting has taken the asset scanner to the next level customized the Asset Scanner UI with an asset scanning wizard that after scanning an asset tag walks you through creating a new asset or updating an asset, plus the ability to scan packing slips for procurement, with pictures of the packing slips, and 1 or more Assets (CI’s) attached to the packing slips, which roll up into the Purchase Order and Invoices for reconciliation.

For more information on the a19 Best Practice System and the a19 Asset Scanner Wizards be sure to contact a19 Consulting – Ivanti Developers and Consultants since 1996!

Scope of Work Priorities

When you are gathering Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) requirements to build your Solution Design Documentation and Scope of Work (SOW) there is one very important best practice. Set Implementation Priorities!

setting priorities for your ISM project

Scoping is an art of finding the right balance between effort, benefits, and long term gains. Quick Wins should be your 1st Priority (P1) followed by long term gains which are Priority 2 (P2) and have the highest benefits.

For example, on a recent Asset Management implementation the core project team determined that the quickest wins and highest benefits would be asset scanning and a foundation for procurement and assets (hardware and software) that we could built upon on future phases.

ivanti service manager scoping SOW solution design priorities best practices project tracker ISM Change Control P1 P2 Nice-to-have Must-Have Show-Stopper UAT Test Scripts
ITSM Priorities by Benefit and Effort

That lead us to this high level scope:

  • P1 – Asset Scanning / Procurement Foundation
  • P2 – Software Asset Management (SAM)
  • P3 – Hardware Asset Management Enhancements

What this meant was that we would build asset scanning capabilities not only for assets but also packing slips, replace the existing purchase order tracking excel sheets, and vendor inventory tracking sheets from Softchoice and various software vendors, with an Ivanti Service Manager product catalog for hardware and software, utilized the purchase order workspace for sales orders, enabled contracts and entitlements for software inventory, and built a softchoice integration to automatically update invoice and shipping information and functionality to reconcile against packing slips and purchase orders.

These were just our P1’s and P2’s! With further integration to discovery tools, enhancements to assets, and workflow automation for P3. Of course keep in mind that upon project completion some of the other requirements from the parking lot will become P1’s and P2’s and the cycle begings.

Along the way we identified more quick wins that improved overall product usability and project tracking:

  • ISM Administrator Level 2 Role – for limited admin access with dedicated top level tabs to manage assigned validation lists and some configurations without full administration console access
  • a19 Consulting Tracker – a custom built project tracking tool by a19 Consulting with backlog, artifacts, parking lot, status updates, project dashboard, heat release project and package tracking, to-do list, and many more features
  • a19 Consulting Change Control with Announcements, Alerts, Notifications, and approval process for User Acceptance Testing (UAT)
  • a19 Consulting UAT Test Scripts Workspace for ISM Administrators and Consultants to develop test scripts, run test scripts, log defect, pass/fail tests, request enhancements and identify show stoppers, must-haves, and nice-to-haves

If you would like more information for the a19 Consulting Best Practice Tool set or need help defining and executing your scope of work please contact me!

Ivanti Asset Manager 101

Ivanti added their Asset Manager product (IAM) into Ivanti Service Manager (ISM) in late 2019 with the 2019.3 release. While a new product to some, and definitely a huge learning curve for many ISM customers, Asset Management is not a new concept to ISM.

Ivanti Asset Manager IAM Asset Scanner Procurement CMDB Configuration Item CI Software Inventory Product Catalog Contracts Invoices Purchase Orders Scan Log Storage Entitlement ITAM Asset Management

Back in the HEAT for Windows (HFW) days under Bendata ownership, that’s right, going back over 20 years now, “Asset Tracking” was accomplished with the HEAT Ticketing System, now called HEAT Classic (by Frontrange Solutions) or HEAT Call Logging, using Profiles, subsets, and detail screens until configs were introduced and then later the HEAT ITSM introduced the CMDB (Configuration Management Database Base) which consists of CI‘s (Configuration Items) such as Services, Software, Enterprise Applications, Servers, Computers, and other hardware, and complimenting Service Request Offerings, Workflows, and Automation, as well as integration with Discovery Tools such as SCCM, EPM, and others.

Fast forward to 2020 and Asset Management takes a front-seat, especially now with Covid-19 and work-from-home projects. The new interface combines IAM into ISM, hence the introduction of new business objects with the ivnt (Ivanti) pre-fix, new roles (Asset Administrator, Asset Manager), new CI type for Software Product, as well as General Assets, Un-managed Assets, Infrastructure, and Peripheral Device that combines some of the previous CI Types for “peripherals” into one.

The new business object structure and ERD takes some time to study and getting used to, especially since the ITxM (ITSM/ITAM) architecture has been combined over time, with some FRS (Frontrange Solutions) prefixes, such as the revamped Product Catalog (FRS_Price_Item), and the standard naming convention (without prefix), and ivnt prefixes. On top of that there are legacy and legacy discovery (DSM) business objects (which are partially used by the EPM and SCCM integrations). Software Asset Management (SAM) becomes even more convoluted as there are new workspaces, legacy workspaces, and depending on which discovery tool you’re using, there may be a subset of workspaces and objects. Plus SAM is closely integrated with Contracts and Purchase Oder now.

Procurement has gone through major improvements as well, and Contracts, Purchase Orders, and their respective line items, plus Invoices added. This can be a project of its own, and can be integrated with your ERP or accounting system.

Asset Scanning with the Asset Scanner Mobile app is another major feature introduced that allows your Storage Manager’s (another new role) to scan assets into inventory, check them out, do floor sweeps of inventory, and track stock levels as well as shipments for orders.

Understanding, implementing IAM, and doing so correctly and efficiently, can be a daunting task.

Before you waste time, energy, and resources, be sure to contact a19 Consulting for Ivanti Professional Services, the testimonial from the latest of many Asset Manager installations speaks for itself.

One of the biggest issues with writing UAT (User Acceptance Testing) test cases, is knowing where to start and insisting on building your test script around the software.  The fact is, you do not need access to Ivanti Service Manager (ISM, powered by HEAT IT Service Management) and it is actually encouraged not to use ISM at all when devising UAT Test Scripts. In this Ivanti HEAT ISM Podcast Episode we will cover UAT Test Cases, Examples, the biggest problems with UAT Test Cases, and how to overcome them. Be sure to the original Ivanti HEAT ITSM Blog Post at blog.a19consulting.com
  1. UAT Test Script Case Examples
  2. Who owns UAT Test Scripts
  3. Ivanti Neurons Tenants – Holy Trinity
  4. Email Summaries
  5. Ivanti Neurons Update

Ivanti Service Manager Upgrades

Before you consider upgrading your on premise Ivanti Service Manager (ISM) and/or Ivanti Asset Manager (IAM) you should consider the What’s New Releases, the Ivanti Release Schedule, Steps Involved, and Impact to your Service Desk Implementation.

For example if you are upgrading from the HEAT Classic Ticketing System then the changes and impact to your organization, business processes, and day to day operations, is substantial versus just a minor release upgrade.

Of course if you’re using SaaS (Software as a Service) hosted by Ivanti then you are privy to the most current version and should review the What’s New information and Ivanti Cloud Calendar for regression testing, training, and identifying a communication plan.

Here is a quick summary of the latest Ivanti Service Manager (ISM) and Ivanti Asset Manager (ISM) Releases. This is my personal cheat sheet.


https://www.slideshare.net/IvantiServiceManager/ivanti-service-manager-releases-whats-new-what-you-need-to-know-before-you-upgrade-237947346

Be sure to Contact me for more information!

ivanti service manager release history