Ivanti ITSM Blog

a19 Consulting Android Mobile Application | Ivanti ITSM | Ivanti Service Manager | Ivanti Asset Manager

Former Kifinti Solutions Consultant releases a19 Best Practices Android Mobile App

The a19 Best Practices Android Mobile Application offers Ivanti Service Manager and Ivanti Asset Manager Best Practices, Latest Solutions, Tips & Tricks

TORONTO – Oct. 13, 2020 – PRLog — a19 Consulting provides Ivanti Best Practices and Ivanti Professional Services, worldwide, in almost every sector, since 1996.

The a19 Best Practice Systems Android Mobile Application offers best practices, latest solutions, tips & tricks for your Ivanti Service Manager Implementation” says Gregor Anton, a former Kifinti Solutions Consultant, and unique and distinctive authority in the Enterprise Service Management space with his consulting and development experience and extensive insight to best practices going back to 1996 with the HEAT and now Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) products.

Providing HEAT ITSM Best Practices and now Ivanti Best Practices, with his tried, tested, and true implementations, and upgrades, Gregor now focuses on his company, a19 Consulting, and his a19 Ivanti Best Practices System.

Gregor has been developing, streamlining, and implementing best practices and latest solutions for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide.  More about Gregor at https://youtu.be/kR9UgRYyc1c

The ITxM Space (ITSM, IT Service Management, ITAM, IT Asset Management) has never been more exciting, as is the transformation to ESM (Enterprise Service Management).

The Android Mobile application can be downloaded at http://apk.a19consulting.com or in the Google Play Store

ivanti-mobile-apps-android-apple-ivanti-service-manager-ivanti-asset-manager a19 consulting kifinti solutions dds it latest solutions

Ivanti Mobile Apps

Ivanti Service Manager is available in the Apple Store as well as the Google Play Store however the Ivanti Asset Manager app that enables Asset Bar Code Scanning is available in the Google Play Store Only at this time.

The iOS App can be downloaded at http://ios.a19consulting.com or in the Apple App Store

The a19 Best Practice Systems Android app is available in the Google Play Store or download at http://apk.a19consulting.com

a19 Consulting Android Mobile Application | Ivanti ITSM | Ivanti Service Manager | Ivanti Asset Manager
a19 Consulting’s
Google Play Store
soft-go-live-hard-go-live-ivanti-service-manager-asset-manager-gradual-phased-in-implementation-upgrade

What is a Soft Go-Live?

A soft go-live, also know as soft launch, or soft roll-out, can be a preview release to a limited audience prior to the general user base, or often a cut-over period where the system to be replaced, the legacy system is used either side-by-side with the new system, or the legacy system is used for lookups only and the new system is used for new entries.

Soft go-lives are great for testing functionality with real-live scenarios. UAT “should” have accounted for all the use cases and test scripts for real live day-by-day job functions, but the reality is that nothing tests your new system or upgrade like the real thing. When rubber hits the road so to speak. Lets face it, test driving your new SUV around the parking lot isn’t quite the same as taking it for a weekend camping in the Rockies, with your kids, uncle Bob, and all the family pets. That’s when the real world sets in. Technically the “soft go-live” for a new car are the first 1000km that you need to take it easy on your new purchase and get used to its handling, before you go on a long trip. Same goes for your Ivanti Service Manager implementation, upgrades, and new features.

For example, if you’re rolling out Ivanti Asset Manager, with Asset Scanning, Procurement workflows for Purchase Orders, Product Catalog for Hardware and Software, Storage Locations to manage consumables and Packing Slip scanning, there are bound to be some new procedures that need to be tested in the real world. With real live situations.

Benefits of a Soft Go-Live

  • Valuable feedback from real, live situations
  • Mitigate risk by gradually rolling out new features and processes, and allowing time to ‘fine tune‘, identify any requirement gaps, and quickly resolve technical issues and requirement changes, overnight
  • Time to learn new workflow and become familiar with the new system
  • Time to build knowledge articles, FAQs, and training documentation & videos
  • Gradual roll-out requires less intense planning
  • Time to update reference data
  • Train individual teams or groups gradually
  • Less burden on support infrastructure compared to hard go-live
  • Meet commitments, build confidence, and gain momentum as features are gradually rolled out and users as well as support staff have time to adjust to the new system and workflows

Soft Go-Lives aren’t just recommended. Gradual rollouts are a Best Practice!

ivanti-best-practices-by-a19-consulting-ivanti-professional-services http://ivanti.bestpractice.systems

What is Regression Testing?

Regression testing refers to testing of existing functionality to ensure that recent changes do not adversely affect existing features. 

For example, when implementing Asset Management, the existing Incident functionality is tested to test use cases such as creating an incident, creating a task, updating incidents, closing tasks, incidents, etc

In addition to UAT Test Scripts, you will want to do a comparison of existing workspaces, existing functionality, and existing features, to ensure existing functionality has not been impacted.

Ivanti Best Practice:  If you want to run Ivanti Service Manager UAT and PROD tenants side by side, you need to use a different browsers (not just different tab), as otherwise the browser cache may become corrupted or cause issues.  So for example you can use Google Chrome for UAT and Internet Explorer for PROD.

For more information about the a19 Consulting – Ivanti Best Practice System be sure to contact us!

ivanti-best-practices-error-logging-into-ivanti-service-manager-unable-to-login-at-this-time

Unable to Log into Ivanti Service Manager

The most common causes for Ivanti Service Manager login errors are:

  • Ivanti License Server not running (On-Premise)
    see error message below and start Ivanti Licence Server service
  • Ivanti License has expired (On-Premise)
    see error message below and check your license keys are valid
  • Ivanti Account is disabled or locked out
    have your HEAT Admin check your Employee profile’s Authentication and/or Unlock your account

You cannot login to the system now. Please contact your administrator. Additional information is available in the logs

On Premise – This error typically appears when Ivanti Service Manager Service is not running. Check your on-premise server’s Ivanti Services

ivanti-best-practices-by-a19-consulting-ivanti-professional-services http://ivanti.bestpractice.systems

Best Practices – UAT

When it comes to Ivanti Best Practices there is no better source than that of a seasoned Consultant with the voice of experience of years of Ivanti Professional Services, Ivanti Implementations, Upgrades, with Ivanti Service Manager (powered by HEAT IT Service Management) and Ivanti Asset Manager.

One of the most crucial steps in System Development Life Cycle (SDLC) is User Acceptance Testing (UAT), a type of system and business objective validation, performed by the end users, and business objective sign off by the project owner; not to be confused with System Testing which is performed by the Ivanti Developer and/or ISM Administrator

Many Ivanti Service Manager implementations fall short when it comes to proper UAT Testing, be it due to a lack of resources, time, or budget, but more often than not due to a shortcoming of proper UAT Action Plan, UAT Test Cases and Scripts and a lack of Best Practices, Strategy, Coordination, and Planning.

Today we shall focus on Ivanti Best Practices for UAT.

UAT Best Practices

  • Daily Stand-Up Calls coordinated by the decision maker and UAT Test Lead with the UAT Test Team
    • Review of UAT Decision Tree
    • Review Test Results, questions, unexpected behaviour, workarounds, tester comments
    • Review Reference Data to-do list for PROD
    • Identify key areas for training (bullet points) 
    • Test Case Maintenance – identify new test cases or changes needed to existing test cases
    • Daily Email Summary to the ISM Consultant, bullet points, of areas that need to be addressed, identifying “show-stoppers” and “must-haves”, “questions”
  • Scribe – Appoint a person to take meeting notes, and keep track of any “nice-to-haves”, “parking lot items”, “knowledge articles” needed.  Typically this function falls on the Knowledge Manager/Trainer.
  • Weekly Calls with ISM Consultant to review the progress, test results, and discuss UAT remediation scope.
  • Focus on Job Functions, not features, not enhancements, not future phases. 
  • No Bug Hunts – The point of UAT is not to find bugs.  It’s to ensure day-to-day functions can be carried out and the steps for those job functions are documented for training purposes.   Any unexpected behaviour can be recorded in tester comments.
  • Keep it Simple – Focus on test cases at hand.  If there are any issues, make sure to record the reference #, 1 or 2 screenshots, bullet point tester comments, no need for long novels with pages of screenshots.  

For more information and to reserve your a19 Consulting – Ivanti Best Practice System Implementation be sure to contact us!

Former Kifinti Solutions Consultant - gregor@kifinti.com now focusing on a19 consulting Best Practices and Ivanti Professional Services

Former Kifinti Solutions Consultant releases a19 UAT Test Scripts Module for Ivanti Best Practices System

Gregor, a former Kifinti Solutions Consultant, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to best practices going back over 24 years with the HEAT and now Ivanti ISM/IAM products.

Kifinti Solutions Consultant Gregor
Gregor Anton
a19 Consulting
 
“Give me just 19 minutes of your time,
and I guarantee I will streamline your
Ivanti Service Manager implementation”

Providing HEAT Best Practices and now Ivanti Best Practices, since 1996, with his tested and true implementations and upgrades, Gregor now focuses on his company a19 Consulting which provides Ivanti Professional Services and Ivanti Best Practices.

ivanti-best-practices-by-a19-consulting-ivanti-professional-services http://ivanti.bestpractice.systems
Ivanti Best Practices

Developing, streamlining, best practices and latest solutions for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide.

Ivanti Best Practices - UAT Testing - Test Cases - Ivanti Service Manager - Ivanti Asset Manager - HEAT - a19 Consulting - Ivanti Professional Services

a19 UAT Test Scripts Module for Ivanti Service Manager (HEAT)

The a19 UAT Test Scripts module significantly improves your Ivanti Service Manager Implementation, Upgrades, and collaboration internally and with your Ivanti Consultant.

Gone are the days of using Excel for UAT Test Scripts, or worse, heading into darkness without UAT Test Scripts!

Long time Ivanti Consultants, Ivanti Business Partners, and Ivanti Customers alike only dream of having a simple UAT Test tool that cuts their implementation time and cost.

Lets face it, when you’re implementing Ivanti Service Manager, you want to focus on strategy and quick execution. Validation Testing is the #1 problem with most ISM Implementations, upgrades, customizations, and integrations due to a lack of UAT Test Scripts.

The #2 problem is a lack of process. With an average of over 100 test cases, you need a tool that redefines your Ivanti Service Manager Validation Process.

The #3 problem is collaboration. How do you keep your team’s morale up and focused on the key areas for testing when you don’t have a proper UAT Testing System that’s real-time, easy-to-use, and clearly defines key roles, responsibilities, and lets the Subject Matter Experts focus on their area of expertise when you don’t have a proper system?!

On top of that, you need precise, concise, timely, and relevant Test Cases and Results to make informed decision and identify actions needed, all while keeping a bird’s eye view with relevant dashboards, analytics, simplified ISM Change Control, and an executive summary.

Former Kifinti Solutions Consultant - gregor@kifinti.com now focusing on a19 consulting Best Practices and Ivanti Professional Services

“Give me just 19 minutes of your time,
and I guarantee I will streamline your
Ivanti Service Manager UAT Testing

Gregor Anton | a19 Consulting

Contact Gregor at a19 Consulting

and take your UAT Testing to the next level!

Just see what others had to say! Click here to find out.

ivanti-best-practices-by-a19-consulting-ivanti-professional-services http://ivanti.bestpractice.systems

Best Practices – File Naming Convention

An often overlooked best practice is that for file naming conventions.

Files should always be renamed with a prefix of the last modified date in YYYY-MM-DD format, for sorting purposes, and contain a meaningful name and version number.

Descriptions such as “final” and “complete” should also be discouraged as 99% of the time there will be revisions.

This best practice ensures files are easily found, sorted, and clearly indicate the last modified date, version, and file contents.   

Note that the file saved date/time often changes as files are sent via email, download again, or saved by mistake.

For example, Task #8043 has two attachments:

  1. Copy of 2020-09-11 – Sample UAT Test Scripts Complete.xls
    should be
    2020-09-11 – UAT Test Scripts v2
  2. 2020-09-11 – Sample UAT Test Scripts Complete.xls
    should be
    2020-09-14 – UAT Test Scripts v3

ivanti-best-practices-SDLC-software-development-life-cycle-a19-consulting-ivanti-professional-services-best-practice-systems

What is UAT Testing?

  • The purpose of User Acceptance Testing (UAT) is to test use cases, that is specific day-to-day operations in the life of an end-user and their required tasks to perform their job function
  • UAT Testing differs from System Testing in that System Testing is focused on software functionality.   UAT Testing is focused on job function, that is day to day operations can be performed.  Therefor access to Ivanti Service Manager (powered by HEAT) is not needed to build UAT Test cases, in fact it is discouraged to use HEAT as your focus should be on building use cases about day to day operations, operating procedures, such as Logging an Incident, searching for customers, assigning 2nd level support, and so on.
ivanti-best-practices-regression-testing-a19-consulting-ivanti-professional-services-best-practice-systems
  • Regression testing refers to testing of existing functionality to ensure that recent changes do not adversely affect existing features.  For example, when implementing Asset Management, the existing Incident functionality is tested to test use cases such as creating an incident, creating a task, updating incidents, closing tasks, incidents, etc. In addition to UAT Test Scripts, you will want to do a comparison of existing workspaces, existing functionality, and existing features, to ensure existing functionality has not been impacted.

If you’re looking for sample UAT Test Scripts, be sure to contact us!

ivanti-best-practice-system-latest-solutions-by-a19-consulting-ivanti-professional-services-since-1996-former-kifinti-consultant-ivanti-service-manager-HEAT

Ivanti Best Practices

The ITxM Space (ITSM, IT Service Management, ITAM, IT Asset Management) has never been more exciting, as is the transformation to ESM (Enterprise Service Management).

Experience dictates that the happiest Ivanti Customers are those that are actively following Ivanti Best Practices.

Best source for Ivanti Best Practices

Ivanti does a pretty good job at providing best practice advice and marketing material, but if your’e looking to take your Ivanti Service Manager implementation or upgrade to the next level, then you owe it to yourself to seek the advice of a professional services company that has been there in the trenches, implementing Ivanti Service Manager (formerly HEAT by Frontrange) since 1996.

Best Practice advice is good. Experience Is Better!

There is no doubt that Ivanti is a leader in the ESM space, but when it comes to professional services, implementations, upgrades, configurations, integrations, latest solutions, and best practices, then professional service experience of consultants trumps that of a software company. Every time.

Ivanti Business Partners and Independent Consulting companies such as www.a19consulting.com are there in the trenches, dealing with the day to day, operational challenges, supporting customers long after Ivanti has done their sales presentation.

Are you getting the most out of your Ivanti Implementation?

You aren’t. Guaranteed! The most important decision you need to make to take your Ivanti Implementation to the next level is contacting an Ivanti Professional Services provider with Best Practice experience.

Introducing the Ivanti Best Practice System

Developed by a veteran Ivanti Consultant and Systems Developer, who has consulted for and mentored Frontrange Business Partners (Change Control, Avante Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT) alike.

http://ivanti.bestpractice.systems

Join other Ivanti Customers and Ivanti Business Partners and contact us, we are here to help.