Ivanti ITSM Blog

Ivanti HEAT ITSM ITAM Service Manager Asset Manager Kifinti Solutions a19 Consulting Australia UK Europe US Canada Toronto London Sydney Melbourne

What are the new Ivanti Cloud Data Centers?

In early 2021 Ivanti started moving their Ivanti Cloud Customers for Ivanti Service & Asset Manager to Azure Data Centers. The new data centers are below:

Europe

FFZ Frankfurt, Germany (Europe East)

IRZ Ireland (Europe West)

United Kingdom

LDZ London

APAC

NSZ New South Wales, Australia

Canada

TTZ Toronto (Canada)

Americas

NVZ North Virginia (Americas East)

WAZ Washington (Americas West)

PS: Click your data centre to see Ivanti Maintenance Notifications!

Ivanti Cloud Status Page FFZ Franfurt - Neurons - Service Manager - Asset Manager - HEAT Kifinti Solutions Latest Solutions a19 Consulting

Ivanti Maintenance Notifications by Landscape

The Ivanti Status Cloud Page is a great way of staying on top of notifications. Only snag is that there isn’t an easy way to see landscape specific updates for your Data Centre.

For example if your Ivanti Cloud tenant is in Frankfurt Landscape (FFZ), you still see all Landscape on the status page. Sure you could subscribe to email alerts for your landscape only, but lets face it, email isn’t a productivity tool, so I’ve gone ahead and created status pages that filter the rss feed, for example for Frankfurt FFZ, Australia NSZ, London UK, and Ireland:

Ivanti Cloud Status Page for Europe East | Frankfurt | FFZ

Ivanti Cloud Status Page for APAC | AUSTRALIA | NSZ

Ivanti Cloud Status Page for UK | LDZ

Ivanti Cloud Status Page for Ireland | IRL

Be sure to contact me or leave a comment for a link to your Data Center!

Ivanti HEAT ITSM ITAM Service Manager Asset Manager Kifinti Solutions a19 Consulting Australia UK Europe US Canada Toronto London Sydney Melbourne

What’s New in 2021.2

Ivanti Neurons for ITSM & ITAM

formerly Ivanti Service Manager & Ivanti Asset Manager

Please note that Ivanti has deferred Service Manager 2012.2 Upgrade and we are waiting on Ivanti Announcement for new target date. Meanwhile updates are being deployed to STG/UAT.

  • Self Service Portal
    • Updated Self Service Portal Look & Feel
    • My Items Card
    • My Favorites
  • IoT Asset Type
    • New Asset (CI) Type
  • Mobile Asset Manager Role
    • Offline barcode scanning
  • Asset Discovery with Service Mapping by Virima
  • Cherwell Integration
  • Over 50 Hot Fixed Issues

Please see the Ivanti Neurons for ITSM and ITAM Release Notes 2021.2 for more information

ivanti heat neurons - holy trinity - stg uat production tenants - ivanti service manager ITSM - Ivanti Asset Manager ITAM

Tenant Review – Holy Trinity

On-Premise (Self hosted) and Cloud Ivanti Neurons, Ivanti Service Manager (ITSM), and Ivanti Asset Manager (ITAM) customers have 3 tenants (environments) that I like to call the “Holy Trinity”.

STG – Stage Environment for Development and System Testing by the Ivanti Consultant / Administrator only

UAT User Acceptance Testing Environment for End User validation of business requirements by the UAT Test Team

PROD – Production Environment

Any configuration changes to Ivanti Neurons ITSM/ITAM should always follow the SDLC (System Development Life Cycle), that is development & system testing in Stage, then push to UAT for End User Acceptance Testing, and finally upon UAT Sign-Off push the changes to PRODUCTION.

ivanti self service portal - heat self service - call logging system self service - ivanti service manager - asset manager - service request HR onboarding offboarding workflow automation - london uk - sydney australia - singapore - toronto canada

Self Service Portal

One of the most under-utilized features of Ivanti Service Manager (HEAT Call Logging System) is the Self Service Portal.

Some organizations are hesitant to roll out Self Service, other companies simply don’t know where to start, and then there is the huge price tag from Ivanti Business Partners that lack consultative approach and are prone to utilize scope of work templates and cookie cutter ivanti implementation project plans that under-utilize Self Service.

What are the benefits of Self Service?

The self-service portal is more than the name implies. From experience and past Ivanti Implementations I can tell you that my customers have experienced a 50% drop of service desk calls and emails (shift left methodology), on average, with IT service desk resources freed up, and intangibles like increased customer satisfaction, plus well streamlined Service Request workflows.

Shift-Left Methodology is where it’s at. Enabling the customer to self-resolve incidents, request services, and monitor the progress of incidents and service requests. And that’s not all, HR Onboarding, Off Boarding, and Change Requests can be automated as well.

Self Service not only replaces online forms, intranet sites with pdf forms, and the underlying administrative burden, or worse yet, paper forms. but better yet, Self Services improves data capture and underlying workflows significantly, improving Service Delivery timeframes.

Beyond the typical Service Desk implementation of self service, there are advanced implementations for self-service kiosks and online booking & reservation systems.

One of my clients, the City of Brampton implemented self-service kiosks and an online booking system for their parking authority and had this to say:

Gregor was able to implement what everyone else said couldn’t be done! A booking and reservation system for our parking authority. Now citizens of the City are able to reserve daily, weekly, monthly, and yearly parking passes. Gregor delivered what other consultants said was impossible.”

Shelley, City of Brampton, Municipal Services Manager

Where to start with Self Service?

First and foremost you want to do an intake of your top obstacles and challenges, see my Ivanti Implementation Poll for ideas, and then contact a seasoned consultant. Why? You are not getting the most out of your Ivanti Implementation until you talk to me. Guaranteed.

contact.a19consulting.com

ivanti-best-practices-error-logging-into-ivanti-service-manager-unable-to-login-at-this-time

Error with Linked Field | CONTAINS or FREETEXT predicate on table or indexed view not full-text indexed

If you encounter an error while changing a linked field that references “CONTAINS or FREETEXT predicate on table or indexed view not full-text indexed” then you likely need to check that

  • Search Fields of your Linked Field are Full Text Index
  • Full Text Indexed Checkbox on the Linked Field’s Relationship is not checked if any of the search fields are not full text indexed

The latter can happen when you re unable to enable full text indexing on a field when you have more than 1 million records

ivanti neurons - edge computing - former kifinti solutions consultant -best-practices-heat-ivanti-service-manager-ism-itsm-itam-ivanti asset manager

What is Ivanti Neurons

Ivanti Neurons is a hyper-automation platform to self-heal, self-secure and self-service from cloud to edge*. Across the IT infrastructure, Ivanti provides the capability to self-heal through the discovery of all endpoints, applications and services, which when coupled with the optimisation of performance and configuration across the environment we’re able to automate to ensure productivity, system health and security are all preserved.

What is Edge Computing?

Edge computing is a distributed computing paradigm that brings computation and data storage closer to the location where it is needed to improve response times and save bandwidth.

In other words, edge computing references computers, laptops, smartphones, tablets, and other “Edge devices” at the “edge” of the network, outside of the data center/network.

Edge computing expands beyond IT in key verticals like Healthcare, Supply Chain, Retail etc.

Some of these edge devices require local data storage and may be autonomous, that is directing data to another device or making decisions based on sensors and other conditions, therefore security becomes increasingly important in the word of edge computing.

Shift Left

Shift left means moving the person, process, or technology closer to the customer, resulting in a faster and more efficient and effective resolution. Shift left should mean more than just self-service or web submission (automation). Shift left is about better service and achieving better business results.

In Ivanti HEAT ISM, shift-left can be accomplished by the Self Service Portal, Knowledge Centered Services, and implementing the right tools to enable end users to self-resolve, request services, and self identify issues. The shift is towards “self discovery” where Ivanti is heading with Neurons with Self-Secure, Self-Heal, Self-Service. Examples are application crashes, blue screens of death, security patches.

Ivanti Neurons - cloud to edge computing - endpoint - infrastructure - IoT - user applications - self service - self heal - self secure

Nirvana

Integrating and bringing End Point Discovery, Active Directory, Packaging, Patching, License Reconciliation & Re-distribution, and Service Desk Automation together in one product, Ivanti Neurons.

Are we there yet?

Not quite but we are getting there. Ivanti Neurons certainly is going in the right direction and bound to be the must-have solution in the next couple years. For the time being Ivanti HEAT ISM is a proven product with proven Shift Left solutions that can be leveraged with less time and effort.

Expect to see a “shift left” name change, that is a renaming and rebranding of Ivanti Service Manager (HEAT) and Ivanti Asset Manager to “Ivanti Neurons”.

Whether you can’t wait and want to be part of leading “edge” solutions or you want to discover what you can do now with the tools and budget at hand, then contact a19 Consulting.

UPDATE:

Ivanti Neurons is the latest name change and rebranding of Ivanti’s Product Line.
Read More about it here

Ivanti HEAT neurons Podcast

One of the biggest issues with writing UAT (User Acceptance Testing) test cases, is knowing where to start and insisting on building your test script around the software.  The fact is, you do not need access to Ivanti Service Manager (ISM, powered by HEAT IT Service Management) and it is actually encouraged not to use ISM at all when devising UAT Test Scripts. In this Ivanti HEAT ISM Podcast Episode we will cover UAT Test Cases, Examples, the biggest problems with UAT Test Cases, and how to overcome them. Be sure to the original Ivanti HEAT ITSM Blog Post at blog.a19consulting.com
  1. UAT Test Script Case Examples
  2. Who owns UAT Test Scripts
  3. Ivanti Neurons Tenants – Holy Trinity
  4. Email Summaries
  5. Ivanti Neurons Update

What are your thoughts? Are you an Ivanti Neurons customer or prospect? Please share your thoughts and leave a comment below or for this podcast topic at podcast.a19consulting.com

ivanti asset manager mobile app asset bar code scanner font generate barcodes asset scanning ivanti service manager mobile app

Generating Bar Codes

There has been quite a bit of talk about Asset Barcode Scanning but lets back up a little. How do you generate barcodes?

Barcodes are basically a “font” that you can apply. So anywhere you can use fonts, you can convert a field’s entry to a bar code.

Sound easy right? It’s a little tricky with Ivanti Service Manager as you have limited access to fonts.

You can use an HTML field with that utilizes the Google Font API, for example:

<!DOCTYPE html>

<html>

<head>

<link href=’https://fonts.googleapis.com/css?family=Libre Barcode 39′ rel=’stylesheet’>

<style>

body {

  font-family: ‘Libre Barcode 39’;font-size: 22px;

}

</style>

</head>

<body>

<h1>Libre Barcode 39</h1>

<p>$(YOURFIELDNAME)</p>

</body>

</html>

OR

<!DOCTYPE html>

<html>

<head>

<link href=’https://fonts.googleapis.com/css?family=Libre Barcode 128′ rel=’stylesheet’>

<style>

body {

  font-family: ‘Libre Barcode 128’;font-size: 22px;

}

</style>

</head>

<body>

<h1>Libre Barcode 128</h1>

<p>$(YOURFIELDNAME)</p>

</body>

</html>

The result will look like this:

Ivanti Service Manager Generate Barcode

Of course replace $(YOURFIELDNAME) with the field holding the value you want to display as a bar code, for example $(AssetTag)

Finally you need to either create a quick action button that pastes the html code into an HTML field or you can use business rules to update the html field.

Last but not least, you could use url injection and open a new tab or workspace with the resulting url, for example:

https://fonts.google.com/specimen/Libre+Barcode+128?preview.text=a19ConsultingIvantiPodcast

Notice the preview.text=, replace a19ConsultingIvantiPodcast with your field, $(AssetTag) for example.

Of course you will need to find a site that generate a very clean results or host your own.

One of the biggest issues with writing UAT (User Acceptance Testing) test cases, is knowing where to start and insisting on building your test script around the software.  The fact is, you do not need access to Ivanti Service Manager (ISM, powered by HEAT IT Service Management) and it is actually encouraged not to use ISM at all when devising UAT Test Scripts. In this Ivanti HEAT ISM Podcast Episode we will cover UAT Test Cases, Examples, the biggest problems with UAT Test Cases, and how to overcome them. Be sure to the original Ivanti HEAT ITSM Blog Post at blog.a19consulting.com
  1. UAT Test Script Case Examples
  2. Who owns UAT Test Scripts
  3. Ivanti Neurons Tenants – Holy Trinity
  4. Email Summaries
  5. Ivanti Neurons Update