Ivanti ITSM Blog

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Error with Linked Field | CONTAINS or FREETEXT predicate on table or indexed view not full-text indexed

If you encounter an error while changing a linked field that references “CONTAINS or FREETEXT predicate on table or indexed view not full-text indexed” then you likely need to check that

  • Search Fields of your Linked Field are Full Text Index
  • Full Text Indexed Checkbox on the Linked Field’s Relationship is not checked if any of the search fields are not full text indexed

The latter can happen when you re unable to enable full text indexing on a field when you have more than 1 million records

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What is Ivanti Neurons

Ivanti Neurons is a hyper-automation platform to self-heal, self-secure and self-service from cloud to edge*. Across the IT infrastructure, Ivanti provides the capability to self-heal through the discovery of all endpoints, applications and services, which when coupled with the optimisation of performance and configuration across the environment we’re able to automate to ensure productivity, system health and security are all preserved.

What is Edge Computing?

Edge computing is a distributed computing paradigm that brings computation and data storage closer to the location where it is needed to improve response times and save bandwidth.

In other words, edge computing references computers, laptops, smartphones, tablets, and other “Edge devices” at the “edge” of the network, outside of the data center/network.

Edge computing expands beyond IT in key verticals like Healthcare, Supply Chain, Retail etc.

Some of these edge devices require local data storage and may be autonomous, that is directing data to another device or making decisions based on sensors and other conditions, therefore security becomes increasingly important in the word of edge computing.

Shift Left

Shift left means moving the person, process, or technology closer to the customer, resulting in a faster and more efficient and effective resolution. Shift left should mean more than just self-service or web submission (automation). Shift left is about better service and achieving better business results.

In Ivanti HEAT ISM, shift-left can be accomplished by the Self Service Portal, Knowledge Centered Services, and implementing the right tools to enable end users to self-resolve, request services, and self identify issues. The shift is towards “self discovery” where Ivanti is heading with Neurons with Self-Secure, Self-Heal, Self-Service. Examples are application crashes, blue screens of death, security patches.

Ivanti Neurons - cloud to edge computing - endpoint - infrastructure - IoT - user applications - self service - self heal - self secure

Nirvana

Integrating and bringing End Point Discovery, Active Directory, Packaging, Patching, License Reconciliation & Re-distribution, and Service Desk Automation together in one product, Ivanti Neurons.

Are we there yet?

Not quite but we are getting there. Ivanti Neurons certainly is going in the right direction and bound to be the must-have solution in the next couple years. For the time being Ivanti HEAT ISM is a proven product with proven Shift Left solutions that can be leveraged with less time and effort.

Whether you can’t wait and want to be part of leading “edge” solutions or you want to discover what you can do now with the tools and budget at hand, then contact a19 Consulting.

Ivanti HEAT ISM Podcast

What are your thoughts? Are you an Ivanti Neurons customer or prospect? Please share your thoughts and leave a comment below or for this podcast topic at podcast.a19consulting.com

ivanti asset manager mobile app asset bar code scanner font generate barcodes asset scanning ivanti service manager mobile app

Generating Bar Codes

There has been quite a bit of talk about Asset Barcode Scanning but lets back up a little. How do you generate barcodes?

Barcodes are basically a “font” that you can apply. So anywhere you can use fonts, you can convert a field’s entry to a bar code.

Sound easy right? It’s a little tricky with Ivanti Service Manager as you have limited access to fonts.

You can use an HTML field with that utilizes the Google Font API, for example:

<!DOCTYPE html>

<html>

<head>

<link href=’https://fonts.googleapis.com/css?family=Libre Barcode 39′ rel=’stylesheet’>

<style>

body {

  font-family: ‘Libre Barcode 39’;font-size: 22px;

}

</style>

</head>

<body>

<h1>Libre Barcode 39</h1>

<p>$(YOURFIELDNAME)</p>

</body>

</html>

OR

<!DOCTYPE html>

<html>

<head>

<link href=’https://fonts.googleapis.com/css?family=Libre Barcode 128′ rel=’stylesheet’>

<style>

body {

  font-family: ‘Libre Barcode 128’;font-size: 22px;

}

</style>

</head>

<body>

<h1>Libre Barcode 128</h1>

<p>$(YOURFIELDNAME)</p>

</body>

</html>

The result will look like this:

Ivanti Service Manager Generate Barcode

Of course replace $(YOURFIELDNAME) with the field holding the value you want to display as a bar code, for example $(AssetTag)

Finally you need to either create a quick action button that pastes the html code into an HTML field or you can use business rules to update the html field.

Last but not least, you could use url injection and open a new tab or workspace with the resulting url, for example:

https://fonts.google.com/specimen/Libre+Barcode+128?preview.text=a19ConsultingIvantiPodcast

Notice the preview.text=, replace a19ConsultingIvantiPodcast with your field, $(AssetTag) for example.

Of course you will need to find a site that generate a very clean results or host your own.

What is Edge Computing? Shift Left Paradigm?  Ivanti Neurons?  Nirvana vs Realistic Expectation This podcast is based on the Ivanti HEAT ITSM Blogpost found here: https://ivantiservicemanagerconsultant.wordpress.com/2021/05/05/introduction-to-ivanti-neurons/ What are your thoughts?  Are you an Ivanti Neurons customer or prospect?  Please share your thoughts and leave a comment for this podcast topic at podcast.a19consulting.com
  1. Introduction to Ivanti Neurons
  2. Ivanti Bar Code Scanning for Assets, Packing Slips, and more
  3. Ivanti to Acquire Cherwell to Enable End‑to‑End Service and Asset Management
  4. What is User Acceptance Testing (UAT)?
  5. Ivanti Service Manager Implementation Milestones
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Former Kifinti Solutions Consultant launches Ivanti HEAT ISM Podcast

Ivanti HEAT ISM Podcast covers popular Ivanti Service Manager (HEAT ISM), SDLC, ITSM, ITAM, and ESM Topics and is available on Anchor, Spotify, Google Podcasts, Apple iTunes, Breaker Audio, Castbox, Pocket Casts, Radio Public, Listen Notes, and of course via RSS Feed

your Ivanti Podcast Host

LONDON – April 27, 2021 – PRLog — “Podcasts are a great medium to share information.  Podcasts are quick and easy to create, powerful, and also convenient to listen to on the morning commute, lunch break, or while travelling. Plus you can download Podcasts for offline listening.

Personally I like to download a few hours worth of Podcasts whenever I’m travelling or stuck somewhere and want a break from reading or watching videos.

I decided to create the Ivanti HEAT ISM Podcast as an extension to my Ivanti HEAT ITSM Blog as podcasts are more powerful than a blog entry and allow me to quickly share relevant Ivanti HEAT ISM Information,” says Gregor Anton, a former Kifinti Solutions Consultant.

Gregor
 is a unique and distinctive authority in the Enterprise Service Management space with his consulting and development experience and extensive insight to best practices going back to 1996 with the HEAT and now Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) products.

Providing HEAT ITSM Best Practices and now Ivanti Best Practices, with his tried, tested, and true implementations, and upgrades, Gregor now focuses on his company, a19 Consulting, his a19 Ivanti Best Practices System, a19 Ivanti Mobile Applications (Android, iOS)Ivanti ITSM Blog, and now Ivanti HEAT ISM Podcast.

Gregor has been developing, streamlining, and implementing best practices and latest solutions for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide.  The testimonials speak for themselves.

The ITxM Space (ITSM, IT Service Management, ITAM, IT Asset Management) has never been more exciting, as is the transformation to ESM (Enterprise Service Management).

Are you getting the most out of your Ivanti Implementation?
You are NOT.  GUARANTEED.
Not until you contact a19 Consulting to take your Ivanti Implementation to the next level!

PS:  Have an Ivanti Topic or Question you’d like us to cover?  Submit at http://podcast.a19consulting.com/

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SCCM Integration fails on 1st attempt, successful on second attempt

Thought I’d share a strange SCCM Connection issue with the Ivanti Service Manager (HEAT ISM) Integration. Cloud, VPN, SCCM 2010

The 1st connection attempt fails with error: 40 – Could not open a connection to SQL Server

The 2nd connection attempt is successful (no changes made to settings)

This is an issue for scheduled SCCM imports that are set to nightly and the import shows as complete but actually fails with zero batches and records processed. 

Manually running the connection experiences similar symptoms and testing the connection sometimes gives an error the first time around but is ok the second time around.

HEAT Ivanti Service Manager (ISM) SCCM Integration Issue with VPN Workaround:

To overcome this SCCM Integration issue, at first I attempted creating a second schedule with the same SCCM Integration but didn’t seem to work and the SCCM Integration ran, showed as completed, but had zero bathes and records.

Then created a second dummy SCCM Integration, with a filter that produced zero records, and scheduled it 15 minutes prior to the actual SCCM Integration.

That seems to have been working so far.

Ivanti finally came back and recommended to look into the “keep alive” setting on the VPN, as it may be getting in the way .

Be sure to catch my Ivanti HEAT ISM Podcast here https://open.spotify.com/show/2vuxE1mrud0as77HfS0YQD #Ivanti #HEAT #IvantiITSM #IvantiServiceManager #Podcast #IvantiAssetManager #Consultant #Developer #ProfessionalServices

Ivanti HEAT ISM Podcast

My podcasts cover popular Ivanti Service Manager (HEAT ISM), SDLC, ITSM, ITAM, and ESM Topics.

Why Podcasts? Sometimes podcasts are a great medium to share information. Podcasts are quick and easy to create, powerful, and also convenient to listen to on the morning commute, lunch break, or while travelling. Plus you can download Podcasts for offline listening.

Personally I like to download a few hours worth of Podcasts whenever I’m travelling or stuck somewhere and want a break from reading or watching videos.

You can find my Podcast on

What is Edge Computing? Shift Left Paradigm?  Ivanti Neurons?  Nirvana vs Realistic Expectation This podcast is based on the Ivanti HEAT ITSM Blogpost found here: https://ivantiservicemanagerconsultant.wordpress.com/2021/05/05/introduction-to-ivanti-neurons/ What are your thoughts?  Are you an Ivanti Neurons customer or prospect?  Please share your thoughts and leave a comment for this podcast topic at podcast.a19consulting.com
  1. Introduction to Ivanti Neurons
  2. Ivanti Bar Code Scanning for Assets, Packing Slips, and more
  3. Ivanti to Acquire Cherwell to Enable End‑to‑End Service and Asset Management
  4. What is User Acceptance Testing (UAT)?
  5. Ivanti Service Manager Implementation Milestones
email summaries notifications ivanti heat itsm ivanti service manager ivanti asset manager developer consultant

Email Summaries

It is no secret that I strongly believe Email is a productivity tool from the last century and recommend against enabling one-off email notifications unless absolutely necessary.

A much better way and extremely advanced configuration is to create email summaries.

Some popular examples of email summaries are:

  • Daily SLA (Escalation) Email Summaries (combined with a19 SLA Indicator)
  • Daily Assignment (Task) Email Summaries
  • Daily Incident Email Summaries
  • Weekly Change Request Email Summary
  • Software Asset Management – License Reconciliation and Audit Summaries
  • Procurement Purchase Order Summary
  • Hardware Asset Management and Inventory Bar Code Scanning Summaries
  • Service Request Schedule Summary
  • Knowledgebase Activity Summary
  • Project Status Updates

Why would you opt out of one-off emails and implement email summaries? Email notifications become counter productive when there is a flood of email notifications for just 1 incident, service request, or task. Back in the day (last century) when ticket volumes were much lower, email made sense. In today’s fast paced Service Desk world, ticket volumes have gone up and turnaround times have gone down, requiring targeted emails, just-in-time (JIT), meaningful, precise and concise emails.

What happens when HEAT ISM End Users get overwhelmed with emails?

  • Recipients interact with outdated information in emails
  • Recipients spend more time on emails than the actual resolution
  • Recipients create email filters and frankly set and forget or ignore one-off emails
  • Morale goes down and the Ivanti Implementation‘s emails are deemed a nuisance

How to solve the Ivanti service manager email notification dilemma?

Balance, just-in-time emails, with precise, concise information, and email summaries.

When should emails be one-off and when should emails be summarized?

One-off email candidates are any time-sensitive emails, typically high priority. P1 and P2 Incidents Updates, P1/2 Tasks Creations and Escalations, Urgent Service Request for example.

Email Summaries should be employed whenever to expect frequent email notifications on the same subject (think business object) throughout the day. For example summaries of new tasks assigned and outstanding, every morning, or daily incident SLA/Escalation breach warnings and breaches.

What information should be in the email? Email notifications should be precise and concise and contain minimal information, less is more for sure, especially for one-off emails as the information can change quickly. Symptoms for example may get updated and journal notes are added frequently for high priority incidents, so it’s best to redirect the user to a link to open the incident in the HEAT ISM Application.

Advanced Ivanti Service Manager Configuration

How do you implement email summaries? This is an extremely advanced configuration topic that requires scheduled workflows, saved searches, quick actions, and use of the ChildFold and ForEachChild functions to create a custom email summary business object that is used to trigger and manage HTML emails as well as provide the user with a link to the email summary within the HEAT ISM Application, and Email Summary Dashboard for a better overview for executives, managers, service desk analysts, and end users alike.

The simple answer is that if you are still unsure how to implement Ivanti Email Notification Summaries, then seek a seasoned Ivanti Consultant that can get it done.

The estimated effort for a simple email summary is anywhere from 5 to 10 days depending on criteria. Please be sure to contact me or set up a discovery session to take your Ivanti implementation to the next level!

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QR Code to Book Ivanti Service/Asset Manager (HEAT) Discovery Session

PS: If you’re still reading this, here is another tip: Consider Targeted Mobile App Notifications and SMS Notifications as well!

PPS: Ask a19 Consulting about their a19 Email Summary Module for Ivanti Service Manager! The first 3 customers that mention my blog, get a special bonus.

ivanti global academy ivanti service manager heat training consultant experience online training course a19 consulting kifinti solutions

What is the Ivanti Global Academy?

The Ivanti Global Academy is a comprehensive and self-paced training environment that starts at about $5000USD and offers basic HEAT Admin and foundational Ivanti Service Manager courses, videos, and exams.

If you’re new to Ivanti HEAT ISM then this will be a good starting point to cover the basics. To take your Ivanti Service Manager (HEAT) Implementation to the next level, you will want to save yourself time, energy, stress, and money, and contact a seasoned Ivanti HEAT Consultant.

You know the best way to gain the knowledge of someone with 25+ years of Ivanti HEAT Experience?

25 years of experience… There are no shortcuts!

Ivanti HEAT ISM UAT UserAcceptanceTesting Sample Test Data - Kifinti Solutions Consultant a19 Consulting

What Input Data is best for UAT?

While obvious to the most seasoned Quality Assurance Analysts and HEAT ISM Consultants, the gathering of UAT Sample Data can be confusing to some and is often poorly documented and executed.

Having the right sample data is key to successful User Acceptance Testing (UAT).

The worst thing you can do is test milli-vanilli and only make up input data without using real data. Using made-up sample data can be confusing to UAT Testers, difficult to follow, and lead to false test results.

UAT is all about validating business requirements and confirming that you can perform your day to day job functions. So why would you want to use some made up data? You don’t. You want to use real live actual data to verify that the new system or feature behaves exactly like your old system, whether HEAT Classic, another software system, Excel, manual forms, legacy application, and so on. In my 25+ years of Ivanti HEAT ISM Implementations I have not come across an implementation that didn’t have some sort of tracking tool or method, spreadsheet, or other artifact that can be used as sample data. Even handwritten logs could make up sample data, and I don’t remember the last time I have seen one of those.

Sample input data should be real data, from your existing system, whether it’s a database, excel sheet, paper forms, or another system or artifact. For example tickets from your old HEAT Classic system, Paper Forms from a manual system (Invoices, Logs, etc), if you’re going digital, or sample rows from an Excel sheet if that’s what you’re replacing. These are just some examples.

Tip: Create a “complete workflow” artifacts of examples from start to finish in the process. One of my clients recently added procurement workflows to the Ivanti HEAT System and created a PDF of sample data for the relevant process, from inception of the procurement request, approval, quote, shipment, receipt, asset tagging, stock administration, invoice, and payment. The artifact was through and included sample data from every step. Some digital, others print outs, and even handwritten notes on the invoices. All of which were important sample data for User Acceptance Testing. It was a one time effort by the Subject Matter Expert (SME) and was invaluable throughout UAT, Training, and overall for discussion purposes. Intangibles were positive user morale, adoption, and a clear understanding of UAT Testers as to what data to use and how the new system would benefit them relating back to how they were doing things before and how that was going to change in the new way of doing things. In other words, the sample data artifacts were valuable Training Knowledge and used for review and discussion purposes, and during ongoing UAT Status Calls and meetings.

Bottom line, use real data that represents the typical type of data to expect and the UAT Team members can relate to. Tip: Ask yourself if the data could be used for training purposes. If it can, then include it as an artifact for training documentation. If it can’t, then ask yourself if the sample data is a good representation of a typical day in the life of the end user.

Furthermore, keep in mind that when there are changes, upgrades, or issues, you will want to have sample UAT Test Data to fall back to.