I started watching Dragons’ Den in Canada and then the US version of Shark Tank. When I ran out of episodes to watch I tuned in to Dragons’ Den UK (The Original) as well as the Shark Tank Australia Spin Off. Another German Spin Off that I tend to watch is “Die Höhle der Löwen” (The Lions’ Den)
What does all this have to do with Ivanti, HEAT, and ITSM? More than you think!
When it comes to proper business analysis and requirements gathering, key is asking the right questions (eliciting requirements), focusing on the topic at hand (Scope), targeting the audience (Decision Maker, Subject Matter Experts), laying down the rules of the Den, and setting expectations. (Project Management).
All too often businesses struggle in the den, whether it’s their evaluation, skill set, lack of business planning, thinking too big (unrealistic expectations) or too small (lack of vision or saleability).
The same applies to Ivanti HEAT Neurons ITSM Implementations. All too often:
- Developers/Consultants lack implementation experience
- Developers lack consulting experience, and vice versa, Consultants lack development experience
- Implementation plans are cookie cutter, blue sky, or virtually non-existent
- Business requirements have more gaps than solutions
- Technical requirements are flawed
- Architecture and Solution Design are afterthought
- Best Practices are a foreign word
- Business Process Documentation is non-existent
- Training is old school and lacks a modern approach
In Summary, I highly recommend you watch a few episodes of Dragons’ Den UK, Canada, and Shark Tank US & Australia, and think about how you can apply the questioning and process of the format to your Ivanti HEAT Neurons Implementation. Better yet. Find yourself a Dragon 😉 and ask yourself…
ARE YOU GETTING THE MOST OUT OF YOUR IVANTI HEAT ITSM IMPLEMENTATION?
You are NOT. Not until you talk to me. Guaranteed!
ITSM/ITAM/ESM Blog 
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