ivanti-best-practices-error-logging-into-ivanti-service-manager-unable-to-login-at-this-time

SCCM Integration fails on 1st attempt, successful on second attempt

Thought I’d share a strange SCCM Connection issue with the Ivanti Service Manager (HEAT ISM) Integration. Cloud, VPN, SCCM 2010

The 1st connection attempt fails with error: 40 – Could not open a connection to SQL Server

The 2nd connection attempt is successful (no changes made to settings)

This is an issue for scheduled SCCM imports that are set to nightly and the import shows as complete but actually fails with zero batches and records processed. 

Manually running the connection experiences similar symptoms and testing the connection sometimes gives an error the first time around but is ok the second time around.

HEAT Ivanti Service Manager (ISM) SCCM Integration Issue with VPN Workaround:

To overcome this SCCM Integration issue, at first I attempted creating a second schedule with the same SCCM Integration but didn’t seem to work and the SCCM Integration ran, showed as completed, but had zero bathes and records.

Then created a second dummy SCCM Integration, with a filter that produced zero records, and scheduled it 15 minutes prior to the actual SCCM Integration.

That seems to have been working so far.

Ivanti finally came back and recommended to look into the “keep alive” setting on the VPN, as it may be getting in the way .

Ivanti Service Manager Upgrades

Before you consider upgrading your on premise Ivanti Service Manager (ISM) and/or Ivanti Asset Manager (IAM) you should consider the What’s New Releases, the Ivanti Release Schedule, Steps Involved, and Impact to your Service Desk Implementation.

For example if you are upgrading from the HEAT Classic Ticketing System then the changes and impact to your organization, business processes, and day to day operations, is substantial versus just a minor release upgrade.

Of course if you’re using SaaS (Software as a Service) hosted by Ivanti then you are privy to the most current version and should review the What’s New information and Ivanti Cloud Calendar for regression testing, training, and identifying a communication plan.

Here is a quick summary of the latest Ivanti Service Manager (ISM) and Ivanti Asset Manager (ISM) Releases. This is my personal cheat sheet.


https://www.slideshare.net/IvantiServiceManager/ivanti-service-manager-releases-whats-new-what-you-need-to-know-before-you-upgrade-237947346

Be sure to Contact me for more information!

ivanti service manager release history