ivanti service manager ISM code freeze release calendar brownout

What is ISM Brownout?

Code Freeze, aka Brownout, is a point in time in the development process after which any and all configuration changes must be coordinated with the lead consultant to mitigate risk of conflicting changes and new defects. 

The term comes from Electricity “brownouts”, a partial, temporary reduction in total system capacity, which results in the dimming experienced by incandescent lighting when the voltage sags

A best practice is to create an ISM Announcement, Alert, and Notification for ISM Administrators, as well as change the logo of your STG DEV tenant, as well as change the PROD logo for the Administrator, Admin Level 2, and Validation List Manager roles. (Not familiar with Admin L2 and Validation List Manager? Contact me for details.)

ISM Brownout
aka Code Freeze

Ivanti Cloud Calendar

Must Have for Ivanti Developers

The Ivanti Cloud Change Calendar is a must have for Ivanti Developers and Administrators to view upcoming changes to their ISM Cloud tenants (STG/UAT/PROD).

To access the change calendar, follow these steps:

1. Log into the Ivanti Support Portal at https://support.ivanti.com
2. At the top of the screen, click ‘Profile and Account’
User-added image
3. Click ‘Cloud Calendar’

Ivanti Service Manager - Cloud Change Calendar - Must have tool for Ivanti Developer and Ivanti Administrator
Ivanti Service Manager – Cloud Change Calendar

4. Hover the mouse over a calendar entry to see more details about that record.

Ivanti Service Manager On-Premise Release Schedule

Upcoming Ivanti Service Versions

Ivanti Service Manager 2020.2 – July 24, 2020  

2020.3 – Planned October 2020
2020.4 – Planned December 2020

Current Version
2020.1 – Ivanti ITxM Download 2020.1

Previous Versions
2019.3.x – Ivanti ITxM Download 2019.3
2019.1 – Ivanti ITxM Download – 2019.1
2018.3.1 : Ivanti ITxM Download – 2018.3.1

What’s new in ISM 2020.2 Cloud

    • EWS Update to add OAuth Authentication for Exchange Calendar Configuration
    • Self Service Chat Capability
    • Update Mobile Analyst Capability – View and Edit Service Requests
    • Mobile Push Notifications
    • Mobile Bio-metric Authentication
    • Enhanced Content for Facilities Management
    • Pre-built Unified IT – ISM Software Deployment

What’s New Video – Ivanti Service Manager Cloud 2020.2

What’s New in Ivanti Service Manager and Asset Manager 2020.2 from Ivanti Momentum Webinars on Vimeo.

Ivanti Service Manager 2020.1 On-Premise Released

Upcoming Versions
2020.2 – Planned June/July 2020

2020.3 – Planned October/November 2020

Current Version
2020.1 – Ivanti ITxM Download 2020.1


Ivanti Service Manager – On-Premise – Release Schedule – ITxM 2019

Ivanti ITxM 2019.1 – Available for Download

Ivanti ITxM 2019.3 – Planned November 30, 2019

Release Description

For Ivanti Service Manager customers:

There is no change or update to the installation process, you will update your Service Manager system as usual; ignoring the Asset Manager installation components.  If you are interested in reviewing or purchasing the Ivanti Asset Manager solution, please contact your Account Manager.

For Ivanti Asset Manager customers:

When you run the installer you will have a choice to install Asset Manager or Service Manager.  If you only purchased Asset Manager, select this option and continue through the installation routine, ignoring the Service Manager components.  If you are interested in reviewing or purchasing the Ivanti Service Manager solution, please contact your Account Manager.

For customers who have purchased BOTH Ivanti Asset Manager and Ivanti Service Manager:

Asset is a package that sits on top of the service content.  To get both Asset and Service, in the installer choose Asset Manager.  You will need to assign roles to user to get access to appropriate functions between Service and Asset.

What’s New In Ivanti Service Manager 2018.3




Ivanti Service Manager is Ivanti’s solution for IT Service Management. Service Manager brings together a comprehensive set of service and lifecycle capabilities designed to improve service levels and productivity, follow best practices, and align IT to the delivery of business value. The upcoming Ivanti Service Manager Release 2018.3 will provide organizations capabilities to improve their ability to create, manage, monitor and improve the services they provide for IT and other business units. Join this webinar to answer any questions you may have about the release. We will also provide the information you need for planning purposes to make your upgrade process a success.

Some of the topics we will cover in the webinar for the upcoming 2018.3 release include:

  • User Experience enhancements
  • information regarding the RESTful API
  • updated workflow designer
  • update for release dates
  • and more…