ivanti global academy ivanti service manager heat training consultant experience online training course a19 consulting kifinti solutions

What is the Ivanti Global Academy?

The Ivanti Global Academy is a comprehensive and self-paced training environment that starts at about $5000USD and offers basic HEAT Admin and foundational Ivanti Service Manager courses, videos, and exams.

If you’re new to Ivanti HEAT ISM then this will be a good starting point to cover the basics. To take your Ivanti Service Manager (HEAT) Implementation to the next level, you will want to save yourself time, energy, stress, and money, and contact a seasoned Ivanti HEAT Consultant.

You know the best way to gain the knowledge of someone with 25+ years of Ivanti HEAT Experience?

25 years of experience… There are no shortcuts!

New Ivanti Support Cloud Request Offerings

Great news for Ivanti Cloud customers. You now request the following via the support portal for your Ivanti Service/Asset Manager (HEAT) Cloud Portal:

  • Pilot Tenant Request | for new releases
  • Request for Service Restarts | for Workflows, Email, Escalation, Logging, and Integration Services
  • VPN Tunnel Modification Request | for Existing VPN Customers

Kifinti Solutions consultant Gregor known for his Ivanti Best Practices System for a19 consulting Ivanti Professional Services talks about the Ivanti Cherwell Acquisition

Ivanti to Acquire Cherwell to Enable End‑to‑End Service and Asset Management

This is exciting news! Looking forward to reconnect with former Bendata/Frontrage HEAT Employees that went to the dark side and joined Cherwell! As well as former Change Control / Burntsand and present Avante Solutions / Kifinti Solutions Consultants!

The combination cements Ivanti’s position as the only Enterprise Service Management vendor to offer end-to-end service and asset management from IT to lines of business and from every endpoint to the IoT edge

SALT LAKE CITY, UT and COLORADO SPRINGS, CO — January 26, 2021 — 

Ivanti, Inc., the automation platform that makes every IT connection smarter and more secure, today announced it has signed a definitive agreement to acquire Cherwell Software, a global leader in enterprise service management solutions. The terms of the Cherwell transaction were not disclosed.

Ivanti is acquiring Cherwell to expand the reach of its Neurons platform, providing end-to-end service and asset management from IT to lines of business and from every endpoint to the IoT edge. Ivanti will continue to maintain and invest in both Cherwell and Ivanti service management platforms while working to converge the best aspects of each. Neurons, Ivanti’s hyper-automation platform, accelerates this vision by connecting the Unified Endpoint Management, Security, and Enterprise Service Management solutions and provides a single pane of glass for enterprises to proactively, predictably and autonomously self-heal and self-secure devices, and self-service end users. Upon completion of the transaction, the combined company will continue to be led by Ivanti chairman and CEO Jim Schaper.

“The combination of Cherwell and Ivanti accelerates our innovation at the intersection of unified endpoint management, security, and enterprise service management,” said Schaper. “The blend of our two companies, with strong and complementary product capabilities, will further unlock the potential of our hyper-automation platform to service all IT assets and endpoints in the everywhere enterprise. Together, we will build a deeper and more vertically oriented enterprise service management solution. And Neurons, our AI-powered engine that will ultimately be the center of this transformation, moves us from a point-level solution to a truly integrated platform for our users.”

“We are excited to join Ivanti and help our customers achieve better business outcomes, innovate faster, and digitally transform their businesses with a unified IT management solution,” said Sam Gilliland, chief executive officer, Cherwell. “As it relates to the future of work, Ivanti shares our belief that secure, automated workflows can dramatically change and improve the daily lives of employees while also driving trusted business outcomes. We look forward to continuing to innovate to address the growing market demand for the future of work, giving our customers the critical tools they need to tackle IT challenges associated with the new normal.”

Continue Reading at https://www.ivanti.com/company/press-releases/2021/ivanti-to-acquire-cherwell

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Happy New Year

Hello everyone,

2020 has been without a doubt a historic year for all the wrong reasons.
The impact on the global economy has been disastrous.

We have been lucky and blessed at a19 Consulting with a record year and fantastic new Ivanti ITSM clients and Ivanti Business Partnerships.

So much so that we have donated 10% of all our pre-tax revenue to causes around the world. But we’re not stopping there.

We’re making our a19 Asset Scanner Mobile Apps for Android and Apple iOS Devices available for FREE for 2021.

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Scanning Assets with Ivanti Service Manager and Ivanti Asset Manager just got easier! No expensive clunky hardware required! All you need is an Android Device, iPhone, or iPad. An Ivanti ITSM first!

https://www.a19consulting.com/Mobile-Apps

Wishing you all Happy Holidays and Happy New Year!

a19 Consulting | Ivanti Professional Services Provider since 1996

ivanti-best-practices-by-a19-consulting-ivanti-professional-services http://ivanti.bestpractice.systems

What is Regression Testing?

Regression testing refers to testing of existing functionality to ensure that recent changes do not adversely affect existing features. 

For example, when implementing Asset Management, the existing Incident functionality is tested to test use cases such as creating an incident, creating a task, updating incidents, closing tasks, incidents, etc

In addition to UAT Test Scripts, you will want to do a comparison of existing workspaces, existing functionality, and existing features, to ensure existing functionality has not been impacted.

Ivanti Best Practice:  If you want to run Ivanti Service Manager UAT and PROD tenants side by side, you need to use a different browsers (not just different tab), as otherwise the browser cache may become corrupted or cause issues.  So for example you can use Google Chrome for UAT and Internet Explorer for PROD.

For more information about the a19 Consulting – Ivanti Best Practice System be sure to contact us!

ivanti-best-practice-system-latest-solutions-by-a19-consulting-ivanti-professional-services-since-1996-former-kifinti-consultant-ivanti-service-manager-HEAT

Ivanti Best Practices

The ITxM Space (ITSM, IT Service Management, ITAM, IT Asset Management) has never been more exciting, as is the transformation to ESM (Enterprise Service Management).

Experience dictates that the happiest Ivanti Customers are those that are actively following Ivanti Best Practices.

Best source for Ivanti Best Practices

Ivanti does a pretty good job at providing best practice advice and marketing material, but if your’e looking to take your Ivanti Service Manager implementation or upgrade to the next level, then you owe it to yourself to seek the advice of a professional services company that has been there in the trenches, implementing Ivanti Service Manager (formerly HEAT by Frontrange) since 1996.

Best Practice advice is good. Experience Is Better!

There is no doubt that Ivanti is a leader in the ESM space, but when it comes to professional services, implementations, upgrades, configurations, integrations, latest solutions, and best practices, then professional service experience of consultants trumps that of a software company. Every time.

Ivanti Business Partners and Independent Consulting companies such as www.a19consulting.com are there in the trenches, dealing with the day to day, operational challenges, supporting customers long after Ivanti has done their sales presentation.

Are you getting the most out of your Ivanti Implementation?

You aren’t. Guaranteed! The most important decision you need to make to take your Ivanti Implementation to the next level is contacting an Ivanti Professional Services provider with Best Practice experience.

Introducing the Ivanti Best Practice System

Developed by a veteran Ivanti Consultant and Systems Developer, who has consulted for and mentored Frontrange Business Partners (Change Control, Avante Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT) alike.

http://ivanti.bestpractice.systems

Join other Ivanti Customers and Ivanti Business Partners and contact us, we are here to help.

ivanti-best-practices-a19-consulting-smart-goals-project-tip-latest-solutions-former-Kifinti-consultant

Smart Goals

There is more to Ivanti Service Manager Consulting Projects than software & systems. You need to take a holistic approach and carefully plan your implementation, upgrades, and enhancements. It starts without the software, and requires strategy over tactics. It all starts with goals. S.M.A.R.T. Goals.

ivanti-best-practices-a19-consulting-smart-goals-project-tip-latest-solutions-former-Kifinti-consultant
Ivanti Project Best Practice
More than just IT
  • SMART is an acronym for Specific, Measurable, Attainable, Realistic, and Timebound
  • Goals should be as specific as possible, even if this means breaking them down, by including answers to the popular “W” questions: Who, What, When, Where, Which, Why
  • If a goal is not measurable, it is not possible to know whether a team is making progress toward successful completion. If it’s an Ivanti Project that’s going to take a few months to complete, then set some milestones by considering specific tasks to accomplish.

    A goal needs to be achievable, but at the same time it must not be too easy.
  • A goal that supports or is in alignment with other goals would be considered a relevant goal, focusing on something that makes sense with the broader business goal or Ivanti Project.
  • A time-bound goal is intended to establish a sense of urgency. After all a goal that lacks realistic timing, changes are you’re not going to succeed with your Ivanti Project.

Smart Goal Example

For example, if you’re creating UAT Test Case Scripts, your Smart Goals would be:

  • Specific:
    • Who: UAT Test Lead, designated UAT Team, and Subject Matter Experts (SMEs) as outlined by Roles & Responsibilities Matrix
    • What: Create day to day use case scenarios for job functions for the Ivanti Asset Manager Procurement process
    • When: Over the next two weeks with a Target Date of September 19
    • Where: Go-To Meeting and the Ivanti Breakout Meeting Room
    • Which: Standard Business Operating Procedures with guidance from SMEs and Decision Maker
    • Why: The UAT Test Case Scripts will be used for User Acceptance Testing (UAT) by the broader UAT team to ensure day to day job functions for the Asset Scanning, Procurement Process, Sales Order Life Cycle, Fulfillment, and Invoice Workflow can be carried out with the newly implemented Ivanti Asset Manager system by a19 Consulting.
  • Measurable: Milestones, at least three internal meetings, and breakout sessions for the SMEs for the below categories, with at least 6 test cases that are aligned to the Standard Operating Procedures; Regression Testing, Asset Scanning, Procurement.
  • Achievable: Focus on day-to-day job functions as outlined by the SOPs and seek guidance from SMEs and the decision maker as needed.
  • Relevant: Day to day job functions only as per the SOPs. Do not use the software, this would be system testing, focus is on job functions and satisfying day to day operational tasks.
  • Time-bound: Target Date September 19, with first meeting on September 10, follow up meeting on September 15, and review September 17th.

Remember T.ogether E.veryone A.chives M.ore!

Ivanti Best Practices - UAT Testing - Test Cases - Ivanti Service Manager - Ivanti Asset Manager - HEAT - a19 Consulting - Ivanti Professional Services

UAT Test Script Case Example

One of the biggest issues with writing UAT test cases, is knowing where to start and insisting on building your test script around the software. The fact is, you do not need access to Ivanti Service Manager (ISM, powered by HEAT IT Service Management) and it is actually encouraged not to use ISM at all when devising UAT Test Scripts.

Writing UAT Test Scripts for ISM HEAT is not unlike writing a letter to a long lost friend. At first you don’t know where to start, the first few words are tough to get out. But as you start writing, and you focus on the subject matter, the words turn into sentences, paragraphs, and pages.

Same goes for UAT Test Cases. Start simple, and remember, it’s about defining test cases for day-to-day job functions, not system testing of software, features, or functionality.

You should focus on:

  • Test Script Case Subject | What are we validating?
  • Test Script Case Details | Optional if you need to expand on the subject at hand
  • Subject Matter Experts | Who is validating?
  • Input Steps | What are the steps, think SOP, that testers need to take to carry out the test
  • Input Data | Sample test data and supporting artifacts
  • Expected Results | What is the expected output?

For example, if you were to write use cases for a kitchen, you would make a list of all the use cases (criteria if you will), such as Making Breakfast, Making Lunch, Coffee, Washing Dishes, etc. You don’t need to have a kitchen, and you don’t need to cook an omelette to document a use case for breakfast. All you need to do is visualize the steps, intended input, and expected results. High level, bullet form. Anything more becomes training documentation.

In this Use Case example, steps would be prepare ingredients, follow recipe, cook, season to taste, and eat. Input would be your ingredients, output is an omelette. The case steps may reference a combination of training materials (how to crack eggs, mix ingredients, recipe steps if you will) and standard operating procedures, aka SOPs (using the stove, properly food handling, storage, etc). Training materials and SOPs are important references, however separate from UAT Test Script Cases.

As you can see, UAT Test Cases should be simple, high level, and do not require ISM HEAT access, and shouldn’t be confused with Training Materials or SOPs. You should consult Subject Matter Experts (SMEs), the end users, to ensure you have covered all the possible scenarios. In this example, this would be the chef. In the real world this could be the Service Desk Manager, Service Desk Analyst Lead, Storage Techs for Asset Scanning and Storage Management, Procurement Lead for Accounting, Purchase Order related cases, and so on.

Last but not least, your focus should be on Test Case Scenarios, not features, functionality, or software. That’s System testing. We’re not testing the recipe or stove’s every button and dial. We are constructing high level use cases and scenarios, of day-to-day operations.

If you’re looking for sample ISM UAT Test Cases and Scripts from the a19 Consulting – Ivanti Best Practice System then be sure to contact us! We’ve been providing HEAT (now Ivanti Service Manager) Professional Services since 1996 and can help!

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WHAT IS ISM BLACKOUT?

Blackout, is a point in time in the development process when a system becomes unavailable (off-line) by design. The term comes from Electricity “blackouts” when there is a complete electric shut down.

best practice is to take the UAT system off-line when UAT is undergoing maintenance or configuration in preparation for End User Acceptance testing. This is to prevent any unauthorized access by end users that might want to start testing the system before it’s ready, which is never a good idea. After all, you don’t call the building inspector until you’re up to code, right? Leaving UAT available during configuration can be disastrous. Don’t make this rookie ISM mistake, you will thank me later!

ISM Blackout
UAT Best Practice Tip