With the upgrade to Ivanti Service Manager 2022.1 there is one problem that you might be experiencing with Data Import Integrations not producing Error Stats attachments.
Ivanti is aware of the issue and is actively working on Problem #89360
Note that depending on your Data Centre, your tenants (STG/UAT/Production) may have been upgraded to the latest release. For example, Australia, UK, Europe have been upgraded, while Canada USA is just starting to roll out the 2022.1 release to DEV (STG/UAT). Check your Ivanti Maintenance Notifications here
UPDATE: As of May 2022 the issue with Integration Log Errors Stats attachment creation has been resolved.
Before you consider upgrading your on premise Ivanti Service Manager (ISM) and/or Ivanti Asset Manager (IAM) you should consider the What’s New Releases, the Ivanti Release Schedule, Steps Involved, and Impact to your Service Desk Implementation.
For example if you are upgrading from the HEAT Classic Ticketing System then the changes and impact to your organization, business processes, and day to day operations, is substantial versus just a minor release upgrade.
Of course if you’re using SaaS (Software as a Service) hosted by Ivanti then you are privy to the most current version and should review the What’s New information and Ivanti Cloud Calendar for regression testing, training, and identifying a communication plan.
Here is a quick summary of the latest Ivanti Service Manager (ISM) and Ivanti Asset Manager (ISM) Releases. This is my personal cheat sheet.
If you want to add an image to a business object then you can use the Binary/Max field type which is a good way of displaying a screenshot or picture that you can open with a single click, opposed to attachments that you need to save locally first.
HTML text fields with Base 64 Code
Another way is to use an HTML field, first select Text as the field type you want to add and then change it to HTML. Now you can paste images which which will be converted to Base 64. To view the base 64 code click source edit to copy it and voila!
Now you can copy and paste the base 64 code OR entire HTML code to Global Constants such as a “generic” Email Footer for example for ALL outgoing email notifications.
Tip: If you do not have any HTML fields, then you can create an Email with Ivanti Service Manager and use the email body (it’s HTML)
and then click source edit to reveal the base 64 code
and then copy the code into the Global Constant.
Calling Global Constants
In your email notification body, or anywhere else in ISM you can call the Global with the function GetGlobal()
UPDATE January 2023: It seems that Ivanti has made some changes and now you need to 1) You may not be able to generate base64 images and find an online tool to do this for your. 2) You need to select Text as the attribute type for your global constant, HTML is no longer a valid option.
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