ivanti-best-practices-error-logging-into-ivanti-service-manager-unable-to-login-at-this-time

Error with Linked Field | CONTAINS or FREETEXT predicate on table or indexed view not full-text indexed

If you encounter an error while changing a linked field that references “CONTAINS or FREETEXT predicate on table or indexed view not full-text indexed” then you likely need to check that

  • Search Fields of your Linked Field are Full Text Index
  • Full Text Indexed Checkbox on the Linked Field’s Relationship is not checked if any of the search fields are not full text indexed

The latter can happen when you re unable to enable full text indexing on a field when you have more than 1 million records

ivanti asset manager mobile app asset bar code scanner font generate barcodes asset scanning ivanti service manager mobile app

Generating Bar Codes

There has been quite a bit of talk about Asset Barcode Scanning but lets back up a little. How do you generate barcodes?

Barcodes are basically a “font” that you can apply. So anywhere you can use fonts, you can convert a field’s entry to a bar code.

Sound easy right? It’s a little tricky with Ivanti Service Manager as you have limited access to fonts.

You can use an HTML field with that utilizes the Google Font API, for example:

<!DOCTYPE html>

<html>

<head>

<link href=’https://fonts.googleapis.com/css?family=Libre Barcode 39′ rel=’stylesheet’>

<style>

body {

  font-family: ‘Libre Barcode 39’;font-size: 22px;

}

</style>

</head>

<body>

<h1>Libre Barcode 39</h1>

<p>$(YOURFIELDNAME)</p>

</body>

</html>

OR

<!DOCTYPE html>

<html>

<head>

<link href=’https://fonts.googleapis.com/css?family=Libre Barcode 128′ rel=’stylesheet’>

<style>

body {

  font-family: ‘Libre Barcode 128’;font-size: 22px;

}

</style>

</head>

<body>

<h1>Libre Barcode 128</h1>

<p>$(YOURFIELDNAME)</p>

</body>

</html>

The result will look like this:

Ivanti Service Manager Generate Barcode

Of course replace $(YOURFIELDNAME) with the field holding the value you want to display as a bar code, for example $(AssetTag)

Finally you need to either create a quick action button that pastes the html code into an HTML field or you can use business rules to update the html field.

Last but not least, you could use url injection and open a new tab or workspace with the resulting url, for example:

https://fonts.google.com/specimen/Libre+Barcode+128?preview.text=a19ConsultingIvantiPodcast

Notice the preview.text=, replace a19ConsultingIvantiPodcast with your field, $(AssetTag) for example.

Of course you will need to find a site that generate a very clean results or host your own.

What is the difference between UAT Testing and System Testing? Ivanti HEAT ISM Podcast | Best Practices | Tips & Tricks

This Ivanti Service Manager (HEAT ISM) Podcast Episode focuses on the difference between UAT Testing and System Testing. This is the audio portion of my You Tube Video from October 6, 2020. For more great content be sure to check my blog at https://ivantiservicemanagerconsultant.wordpress.com
  1. What is the difference between UAT Testing and System Testing?
  2. Introduction to Ivanti Neurons
  3. Ivanti Bar Code Scanning for Assets, Packing Slips, and more
  4. Ivanti to Acquire Cherwell to Enable End‑to‑End Service and Asset Management
  5. What is User Acceptance Testing (UAT)?
ivanti-best-practices-error-logging-into-ivanti-service-manager-unable-to-login-at-this-time

SCCM Integration fails on 1st attempt, successful on second attempt

Thought I’d share a strange SCCM Connection issue with the Ivanti Service Manager (HEAT ISM) Integration. Cloud, VPN, SCCM 2010

The 1st connection attempt fails with error: 40 – Could not open a connection to SQL Server

The 2nd connection attempt is successful (no changes made to settings)

This is an issue for scheduled SCCM imports that are set to nightly and the import shows as complete but actually fails with zero batches and records processed. 

Manually running the connection experiences similar symptoms and testing the connection sometimes gives an error the first time around but is ok the second time around.

HEAT Ivanti Service Manager (ISM) SCCM Integration Issue with VPN Workaround:

To overcome this SCCM Integration issue, at first I attempted creating a second schedule with the same SCCM Integration but didn’t seem to work and the SCCM Integration ran, showed as completed, but had zero bathes and records.

Then created a second dummy SCCM Integration, with a filter that produced zero records, and scheduled it 15 minutes prior to the actual SCCM Integration.

That seems to have been working so far.

Ivanti finally came back and recommended to look into the “keep alive” setting on the VPN, as it may be getting in the way .

Be sure to catch my Ivanti HEAT ISM Podcast here https://open.spotify.com/show/2vuxE1mrud0as77HfS0YQD #Ivanti #HEAT #IvantiITSM #IvantiServiceManager #Podcast #IvantiAssetManager #Consultant #Developer #ProfessionalServices

Ivanti HEAT ISM Podcast

My podcasts cover popular Ivanti Service Manager (HEAT ISM), SDLC, ITSM, ITAM, and ESM Topics.

Why Podcasts? Sometimes podcasts are a great medium to share information. Podcasts are quick and easy to create, powerful, and also convenient to listen to on the morning commute, lunch break, or while travelling. Plus you can download Podcasts for offline listening.

Personally I like to download a few hours worth of Podcasts whenever I’m travelling or stuck somewhere and want a break from reading or watching videos.

You can find my Podcast on

What is the difference between UAT Testing and System Testing? Ivanti HEAT ISM Podcast | Best Practices | Tips & Tricks

This Ivanti Service Manager (HEAT ISM) Podcast Episode focuses on the difference between UAT Testing and System Testing. This is the audio portion of my You Tube Video from October 6, 2020. For more great content be sure to check my blog at https://ivantiservicemanagerconsultant.wordpress.com
  1. What is the difference between UAT Testing and System Testing?
  2. Introduction to Ivanti Neurons
  3. Ivanti Bar Code Scanning for Assets, Packing Slips, and more
  4. Ivanti to Acquire Cherwell to Enable End‑to‑End Service and Asset Management
  5. What is User Acceptance Testing (UAT)?
ivanti global academy ivanti service manager heat training consultant experience online training course a19 consulting kifinti solutions

What is the Ivanti Global Academy?

The Ivanti Global Academy is a comprehensive and self-paced training environment that starts at about $5000USD and offers basic HEAT Admin and foundational Ivanti Service Manager courses, videos, and exams.

If you’re new to Ivanti HEAT ISM then this will be a good starting point to cover the basics. To take your Ivanti Service Manager (HEAT) Implementation to the next level, you will want to save yourself time, energy, stress, and money, and contact a seasoned Ivanti HEAT Consultant.

You know the best way to gain the knowledge of someone with 25+ years of Ivanti HEAT Experience?

25 years of experience… There are no shortcuts!

New Ivanti Support Cloud Request Offerings

Great news for Ivanti Cloud customers. You now request the following via the support portal for your Ivanti Service/Asset Manager (HEAT) Cloud Portal:

  • Pilot Tenant Request | for new releases
  • Request for Service Restarts | for Workflows, Email, Escalation, Logging, and Integration Services
  • VPN Tunnel Modification Request | for Existing VPN Customers

Ivanti Service Manager Dashboard Error Resources neutral culture

Error: ‘Could not find any resources appropriate for the specified culture or the neutral culture…’ when accessing a dashboard

Here is an error that came up launching a dashboard that sounds like a localization issue, but it’s not.

User-added image

Clicking ‘OK’ lets you access the dashboard.

The issue is typically a permissions issue. Check that the role experiencing this symptom has top level tab access to the business objects used by the dashboard. If that doesn’t solve it then check the permissions of the saved searches used. A really quick way, and perhaps the best way to troubleshoot if you can’t shake this error, clone the dashboard in your DEV (STG/UAT) environment and remove dashboard parts one by one to identify the culprit.

Ivanti Service Manager HEAT Incident Customer History Quick Action UI Action

How to show Customer History using Quick Action

One of the HEAT Classic Features that is frequently requested is to bring back the customer history. There are several implementations for this, yesterday covered how to implement Incident Customer History for Related Items, aka Object Matching, today we will cover how to show Customer History using a Quick Action.

  1. Create a UI Quick Action for Incident
  2. Scope: ObjectWorkspace
  3. Command ID: Search
  4. Confirmation: null
  5. Command Data:

‘ObjectType’:’Incident#’,
‘SearchCriteria’:[
{‘ObjectId’:’Incident#’,’FieldName’:’ProfileLink_RecID’,
‘Condition’:’=’, ‘FieldValue’:’$(ProfileLink_RecID)’}
],
‘FillSearchPanel’:’true’

Save and add to the Incident Layout Form View Toolbar with disabled expression:
$(nvl(ProfileLink_RecID, “”) == “”)