On-Premise (Self hosted) and Cloud Ivanti Neurons, Ivanti Service Manager (ITSM), and Ivanti Asset Manager (ITAM) customers have 3 tenants (environments) that I like to call the “Holy Trinity”.
STG – Stage Environment for Development and System Testing by the Ivanti Consultant / Administrator only
UAT – User Acceptance Testing Environment for End User validation of business requirements by the UAT Test Team
PROD – Production Environment
Any configuration changes to Ivanti Neurons ITSM/ITAM should always follow the SDLC (System Development Life Cycle), that is development & system testing in Stage, then push to UAT for End User Acceptance Testing, and finally upon UAT Sign-Off push the changes to PRODUCTION.
Ivanti Neurons is the latest name change and rebranding of Ivanti’s Product Line.
What was launched as a separate product, “Ivanti Neurons”, and replaced Ivanti Cloud, now has become the new name for the Ivanti Products for ITSM, ITAM, UEM, etc. You could call it a “shift left name change”.
Ivanti Neurons is a hyper-automation platform to self-heal, self-secure and self-service from cloud to edge*. Across the IT infrastructure, Ivanti provides the capability to self-heal through the discovery of all endpoints, applications and services, which when coupled with the optimisation of performance and configuration across the environment we’re able to automate to ensure productivity, system health and security are all preserved.
What is Edge Computing?
Edge computing is a distributed computing paradigm that brings computation and data storage closer to the location where it is needed to improve response times and save bandwidth.
In other words, edge computing references computers, laptops, smartphones, tablets, and other “Edge devices” at the “edge” of the network, outside of the data center/network.
Edge computing expands beyond IT in key verticals like Healthcare, Supply Chain, Retail etc.
Some of these edge devices require local data storage and may be autonomous, that is directing data to another device or making decisions based on sensors and other conditions, therefore security becomes increasingly important in the word of edge computing.
Shift left means moving the person, process, or technology closer to the customer, resulting in a faster and more efficient and effective resolution. Shift left should mean more than just self-service or web submission (automation). Shift left is about better service and achieving better business results.
In Ivanti HEAT ISM, shift-left can be accomplished by the Self Service Portal, Knowledge Centered Services, and implementing the right tools to enable end users to self-resolve, request services, and self identify issues. The shift is towards “self discovery” where Ivanti is heading with Neurons with Self-Secure, Self-Heal, Self-Service. Examples are application crashes, blue screens of death, security patches.
Integrating and bringing End Point Discovery, Active Directory, Packaging, Patching, License Reconciliation & Re-distribution, and Service Desk Automation together in one product, Ivanti Neurons.
Are we there yet?
Not quite but we are getting there. Ivanti Neurons certainly is going in the right direction and bound to be the must-have solution in the next couple years. For the time being Ivanti HEAT ISM is a proven product with proven Shift Left solutions that can be leveraged with less time and effort.
Expect to see a “shift left” name change, that is a renaming and rebranding of Ivanti Service Manager (HEAT) and Ivanti Asset Manager to “Ivanti Neurons”.
Whether you can’t wait and want to be part of leading “edge” solutions or you want to discover what you can do now with the tools and budget at hand, then contact a19 Consulting.
One of the biggest issues with writing UAT (User Acceptance Testing) test cases, is knowing where to start and insisting on building your test script around the software. The fact is, you do not need access to Ivanti Service Manager (ISM, powered by HEAT IT Service Management) and it is actually encouraged not to use ISM at all when devising UAT Test Scripts.
In this Ivanti HEAT ISM Podcast Episode we will cover UAT Test Cases, Examples, the biggest problems with UAT Test Cases, and how to overcome them.
Be sure to the original Ivanti HEAT ITSM Blog Post at blog.a19consulting.com