Ivanti HEAT ITSM ITAM Service Manager Asset Manager Kifinti Solutions a19 Consulting Australia UK Europe US Canada Toronto London Sydney Melbourne

What’s New in 2021.2

Ivanti Neurons for ITSM & ITAM

formerly Ivanti Service Manager & Ivanti Asset Manager

Please note that Ivanti has deferred Service Manager 2012.2 Upgrade and we are waiting on Ivanti Announcement for new target date. Meanwhile updates are being deployed to STG/UAT.

  • Self Service Portal
    • Updated Self Service Portal Look & Feel
    • My Items Card
    • My Favorites
  • IoT Asset Type
    • New Asset (CI) Type
  • Mobile Asset Manager Role
    • Offline barcode scanning
  • Asset Discovery with Service Mapping by Virima
  • Cherwell Integration
  • Over 50 Hot Fixed Issues

Please see the Ivanti Neurons for ITSM and ITAM Release Notes 2021.2 for more information

ivanti-best-practices-error-logging-into-ivanti-service-manager-unable-to-login-at-this-time

Error with Linked Field | CONTAINS or FREETEXT predicate on table or indexed view not full-text indexed

If you encounter an error while changing a linked field that references “CONTAINS or FREETEXT predicate on table or indexed view not full-text indexed” then you likely need to check that

  • Search Fields of your Linked Field are Full Text Index
  • Full Text Indexed Checkbox on the Linked Field’s Relationship is not checked if any of the search fields are not full text indexed

The latter can happen when you re unable to enable full text indexing on a field when you have more than 1 million records

ivanti asset manager mobile app asset bar code scanner font generate barcodes asset scanning ivanti service manager mobile app

Generating Bar Codes

There has been quite a bit of talk about Asset Barcode Scanning but lets back up a little. How do you generate barcodes?

Barcodes are basically a “font” that you can apply. So anywhere you can use fonts, you can convert a field’s entry to a bar code.

Sound easy right? It’s a little tricky with Ivanti Service Manager as you have limited access to fonts.

You can use an HTML field with that utilizes the Google Font API, for example:

<!DOCTYPE html>

<html>

<head>

<link href=’https://fonts.googleapis.com/css?family=Libre Barcode 39′ rel=’stylesheet’>

<style>

body {

  font-family: ‘Libre Barcode 39’;font-size: 22px;

}

</style>

</head>

<body>

<h1>Libre Barcode 39</h1>

<p>$(YOURFIELDNAME)</p>

</body>

</html>

OR

<!DOCTYPE html>

<html>

<head>

<link href=’https://fonts.googleapis.com/css?family=Libre Barcode 128′ rel=’stylesheet’>

<style>

body {

  font-family: ‘Libre Barcode 128’;font-size: 22px;

}

</style>

</head>

<body>

<h1>Libre Barcode 128</h1>

<p>$(YOURFIELDNAME)</p>

</body>

</html>

The result will look like this:

Ivanti Service Manager Generate Barcode

Of course replace $(YOURFIELDNAME) with the field holding the value you want to display as a bar code, for example $(AssetTag)

Finally you need to either create a quick action button that pastes the html code into an HTML field or you can use business rules to update the html field.

Last but not least, you could use url injection and open a new tab or workspace with the resulting url, for example:

https://fonts.google.com/specimen/Libre+Barcode+128?preview.text=a19ConsultingIvantiPodcast

Notice the preview.text=, replace a19ConsultingIvantiPodcast with your field, $(AssetTag) for example.

Of course you will need to find a site that generate a very clean results or host your own.

One of the biggest issues with writing UAT (User Acceptance Testing) test cases, is knowing where to start and insisting on building your test script around the software.  The fact is, you do not need access to Ivanti Service Manager (ISM, powered by HEAT IT Service Management) and it is actually encouraged not to use ISM at all when devising UAT Test Scripts. In this Ivanti HEAT ISM Podcast Episode we will cover UAT Test Cases, Examples, the biggest problems with UAT Test Cases, and how to overcome them. Be sure to the original Ivanti HEAT ITSM Blog Post at blog.a19consulting.com
  1. UAT Test Script Case Examples
  2. Who owns UAT Test Scripts
  3. Ivanti Neurons Tenants – Holy Trinity
  4. Email Summaries
  5. Ivanti Neurons Update
Be sure to catch my Ivanti HEAT ISM Podcast here https://open.spotify.com/show/2vuxE1mrud0as77HfS0YQD #Ivanti #HEAT #IvantiITSM #IvantiServiceManager #Podcast #IvantiAssetManager #Consultant #Developer #ProfessionalServices

Ivanti HEAT ISM Podcast

My podcasts cover popular Ivanti Service Manager (HEAT ISM), SDLC, ITSM, ITAM, and ESM Topics.

Why Podcasts? Sometimes podcasts are a great medium to share information. Podcasts are quick and easy to create, powerful, and also convenient to listen to on the morning commute, lunch break, or while travelling. Plus you can download Podcasts for offline listening.

Personally I like to download a few hours worth of Podcasts whenever I’m travelling or stuck somewhere and want a break from reading or watching videos.

You can find my Podcast on

One of the biggest issues with writing UAT (User Acceptance Testing) test cases, is knowing where to start and insisting on building your test script around the software.  The fact is, you do not need access to Ivanti Service Manager (ISM, powered by HEAT IT Service Management) and it is actually encouraged not to use ISM at all when devising UAT Test Scripts. In this Ivanti HEAT ISM Podcast Episode we will cover UAT Test Cases, Examples, the biggest problems with UAT Test Cases, and how to overcome them. Be sure to the original Ivanti HEAT ITSM Blog Post at blog.a19consulting.com
  1. UAT Test Script Case Examples
  2. Who owns UAT Test Scripts
  3. Ivanti Neurons Tenants – Holy Trinity
  4. Email Summaries
  5. Ivanti Neurons Update
ivanti global academy ivanti service manager heat training consultant experience online training course a19 consulting kifinti solutions

What is the Ivanti Global Academy?

The Ivanti Global Academy is a comprehensive and self-paced training environment that starts at about $5000USD and offers basic HEAT Admin and foundational Ivanti Service Manager courses, videos, and exams.

If you’re new to Ivanti HEAT ISM then this will be a good starting point to cover the basics. To take your Ivanti Service Manager (HEAT) Implementation to the next level, you will want to save yourself time, energy, stress, and money, and contact a seasoned Ivanti HEAT Consultant.

You know the best way to gain the knowledge of someone with 25+ years of Ivanti HEAT Experience?

25 years of experience… There are no shortcuts!

New Ivanti Support Cloud Request Offerings

Great news for Ivanti Cloud customers. You now request the following via the support portal for your Ivanti Service/Asset Manager (HEAT) Cloud Portal:

  • Pilot Tenant Request | for new releases
  • Request for Service Restarts | for Workflows, Email, Escalation, Logging, and Integration Services
  • VPN Tunnel Modification Request | for Existing VPN Customers

Ivanti Asset Manager | Asset Scanner Role | Android Mobile Application | Missing | Not Available | Production | HEAT ISM | Ivanti Service Manager Tenant 2020.3 | Problem 75743

Asset Scanner Role not available in Production HEAT ISM Cloud Tenant

Ivanti has confirmed there is a known issue, with the Asset Scanner Role Missing, that affects the current cloud HEAT ISM Production Tenant, version 2020.3.0.2020082801 @ Built On 2020/08/28 UTC Deployed On 2020/09/18 12:15:15 UTC

UPDATE: 2020-11-05 a19 Asset Scanner | Floating Bar Code Reader | Ivanti Service Manager | Android | Click Here to View

The Asset Scanner role that is used with the handheld Android Asset Scanner Device and Ivanti Asset Manager Android Mobile Application is not available in the list of available roles in the production tenant. STG and UAT Tenants appear unaffected.

Ivanti Asset Manager | Asset Scanner Role | Android Mobile Application | Missing | Not Available | Production | HEAT ISM | Ivanti Service Manager Tenant 2020.3 | Problem 75743

Ivanti Dev Problem (75743) is scheduled to be fixed in Ivanti Service Manager | Service Update #2.

Ivanti Development/Operations are working to get that update deployed as soon as possible.

ivanti-mobile-apps-android-apple-ivanti-service-manager-ivanti-asset-manager a19 consulting kifinti solutions dds it latest solutions

Ivanti Mobile Apps

UPDATE! We are proud to announce the a19 Asset Scanner is now available for iOS and Android. Our clients needed an Ivanti Asset Scanner that could read barcodes from any app with any role, on iOS and Android, and we listened.

Ivanti Asset Scanner,Ivanti Service Manager,Ivanti Best Practices,Ivanti Asset Manager,Ivanti Professional Services,HEAT IT Service Management,Kifinti Solutions,Ivanti Developer,Ivanti Consultant,HEAT by Frontrange,Ivanti Support,ITSM,ITAM,Ivanti ITSM,Ivanti,Ivanti Toronto,Ivanti Implementation,Ivanti Upgrade,Ivanti Service Manager Consultant,Kifinti Consultant,Ivanti Mobile Apps,Ivanti Android Apps
a19 Asset Scanner
| iOS | Android | HEAT ISM | Ivanti Service Manager | Ivanti Asset Manager

These mobile apps were designed for Ivanti Service Manager (and of course Ivanti Asset Manager) and scan barcodes using any android or iOS device with a camera.   

This is a first for Ivanti ITSM, the Ivanti Asset Manager Mobile app currently requires a clunky expensive $500USD+ handheld Android scanning device.

a19 Asset Scanner | Floating Barcode Reader | Android Mobile Application | Ivanti Service Manager | Ivanti Asset Manager
a19 Asset Scanner | Barcode Reader | iOS Mobile Application | Ivanti Service Manager | Ivanti Asset Manager

A for Ivanti Mobile Apps:

Ivanti Service Manager is available in the Apple Store as well as the Google Play Store however the Ivanti Asset Manager app that enables Asset Bar Code Scanning is available in the Google Play Store Only at this time.

a19 Consulting Android Mobile Application | Ivanti ITSM | Ivanti Service Manager | Ivanti Asset Manager
a19 Consulting’s
Google Play Store
software asset management - ivanti professional service - ivanti asset manager - ivanti service manager - software inventory tracking - best practice - contracts - entitlements - reconciliation

Software Asset Management 101

Software asset management (SAM) is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization.

Ivanti Asset Manager

Ivanti Asset Manager (IAM) is a much talked about “new” product that was released with ITxM 2018.3 and actively promoted with ITxM 2019.1.

ITxM 2019 in fact consists of Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM).

Ivanti Asset Manager has been around for a while and Ivanti Service Manager, formerly known as HEAT, has done Asset Management since its early HEAT for Windows days in the 1990’s.

Software Asset Management followed a little later with the HEAT ITSM using Software Inventory and Software Product Configuration Items (CI).

software asset management - ivanti professional service - ivanti asset manager - ivanti service manager - software inventory tracking - best practice - contracts - entitlements - reconciliation
Software Asset Management

For more info on Ivanti’s Hardware Asset Management click here

IAM Business Objects

To someone new to ISM/IAM the SAM implementation looks like something of a “Frankenstein hodge podge”. There is a combination of Legacy, DSM, and IAM business objects, and relationships. That is by design. Upgrades from HEAT SM, DSM, and ISM to IAM vary, as do discovery tools and sources, plural, (more on that on a future post) and so do requirements as per business processes and standard operating procedures (SOP).

Getting Started with SAM

Strategy. Architecture. Processes. There really is not quick and easy way to just “install”SAM. Careful consideration, planning, and data analysis is required to determine where you are today, where you want to go, and the steps to take you there. While there are some common practices and implementation methods, every organization has variances that must be considered, carefully. What are your sources? What data are you capturing, where and how? What processes are manual versus automated. How are you tracking your licenses and entitlements today, what details, and at what level. Vendors, Manufacturers, Versions, Features, License Keys, etc. What does you procurement process look like? Alerts, renewal reminders? It’s best you start simple with data analysis, process analysis, document workflows, processes, entity relationships (ERD), and build a proof of concept, followed by a prototype to validate each step of the process.

If your Software Asset Management really is a simple slam-dunk, then all of the above steps will be very quick, but I can almost certainly guarantee you from experience that there are always variances. The devil is in the details as you say. And usually with the most complex and expensive software titles and products.

a19 Consulting - Ivanti Professional Services - itsm - itam - sam - ivanti service manager - ism - ivanti asset manager - iam - hardware software asset management - software entitlement - reconiciliation hot seat audit
a19 ITxM Audit
Ivanti Service & Asset Manager

Before you tackle the gargantuan task of software asset management be sure to contact a19 Consulting Professional Services and put yourself in the hot seat with the a19 Software Asset Management audit.