Service Request SLA Compliance with Targets Met Hours of Operation Calculation Aging Aged Grouping Averages Percentages multiple business objects charts pies graphs analytic metrics dashboards Ivanti HEAT UK Australia

Ivanti HEAT Neurons Christmas Lights

Jingle bells, jingle bells.. WAIT, say what? Christmas Lights? What do Christmas Lights have to do with Ivanti HEAT Neurons?? EVERYTHING!!!

If your dashboards aren’t lighting up like a Christmas tree, and yes I mean green for good and red for bad, for your KPIs and Metrics, including hours of operation calculations, averages, percentages, trends, and complex groupings, then we need to talk.

In today’s shift-left world, the end user, be it an analyst, manager, or executive, have countless KPIs and Metrics at their finger tips.

KPIs and Metrics alike need to stand out from all the noise and more importantly when there is a trend or change in the KPI or metric that requires attention.

This is where your dashboard needs to light up like a Christmas tree so that at one glance your end-user can make informed decisions and act accordingly. Of course you can also incorporate workflows, but before you get there, you need to define your KPIs, your Metrics, and your “normal”.

What you need are some gauges, line graphs showing SLA compliance over time, pivot tables (yes those too can change color) showing percentages and hours of operation calculations by internal and customer facing service requests, and my favorite, time frame groupings, and sure traditional Christmas balls, I mean pie charts.

Are you getting the most out of your Ivanti Dashboards?
You are not! Not until you talk to us!


PS: If you’re still using old-school reports then you’re on Santa’s Naughty List!!!

Jingle bells, jingle bells.. WAIT, say what?  Christmas Lights?  What do Christmas Lights have to do with Ivanti HEAT Neurons??  EVERYTHING!!! If your dashboards aren't lighting up like a Christmas tree, and yes I mean green for good and red for bad, for your KPIs and Metrics, including Hours of Operation Calculations, Averages, Percentages, Trends, and complex groupings, then you need to listen to this podcast!

What is UAT Testing?

  • The purpose of User Acceptance Testing (UAT) is to test use cases, that is specific day-to-day operations in the life of an end-user and their required tasks to perform their job function
  • UAT Testing differs from System Testing in that System Testing is focused on software functionality.   UAT Testing is focused on job function, that is day to day operations can be performed.  Therefor access to Ivanti Service Manager (powered by HEAT) is not needed to build UAT Test cases, in fact it is discouraged to use HEAT as your focus should be on building use cases about day to day operations, operating procedures, such as Logging an Incident, searching for customers, assigning 2nd level support, and so on.
  • Regression testing refers to testing of existing functionality to ensure that recent changes do not adversely affect existing features.  For example, when implementing Asset Management, the existing Incident functionality is tested to test use cases such as creating an incident, creating a task, updating incidents, closing tasks, incidents, etc. In addition to UAT Test Scripts, you will want to do a comparison of existing workspaces, existing functionality, and existing features, to ensure existing functionality has not been impacted.

If you’re looking for sample UAT Test Scripts, be sure to contact us!

PS: Be sure to also read my article at IT Chronicles: “Everything you know about UAT is WRONG!