Ivanti Neurons | Ivanti Professional Services | Latest Solutions & Best Practices since 1996 for HEAT IT Service Management, Ivanti Service Manager, Ivanti Asset Manager, Ivanti Neurons, former Kifinti Solutions Consultant and Ivanti Podcast Host
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On-Premise (Self hosted) and Cloud Ivanti Neurons, Ivanti Service Manager (ITSM), and Ivanti Asset Manager (ITAM) customers have 3 tenants (environments) that I like to call the “Holy Trinity”.
STG – Stage Environment for Development and System Testing by the Ivanti Consultant / Administrator only
UAT – User Acceptance Testing Environment for End User validation of business requirements by the UAT Test Team
PROD – Production Environment
Any configuration changes to Ivanti Neurons ITSM/ITAM should always follow the SDLC (System Development Life Cycle), that is development & system testing in Stage, then push to UAT for End User Acceptance Testing, and finally upon UAT Sign-Off push the changes to PRODUCTION.
Ivanti Neurons is the latest name change and rebranding of Ivanti’s Product Line.
What was launched as a separate product, “Ivanti Neurons”, and replaced Ivanti Cloud, now has become the new name for the Ivanti Products for ITSM, ITAM, UEM, etc. You could call it a “shift left name change”.
One of the most under-utilized features of Ivanti Service Manager (HEAT Call Logging System) is the Self Service Portal.
Some organizations are hesitant to roll out Self Service, other companies simply don’t know where to start, and then there is the huge price tag from Ivanti Business Partners that lack consultative approach and are prone to utilize scope of work templates and cookie cutter ivanti implementation project plans that under-utilize Self Service.
What are the benefits of Self Service?
The self-service portal is more than the name implies. From experience and past Ivanti Implementations I can tell you that my customers have experienced a 50% drop of service desk calls and emails (shift left methodology), on average, with IT service desk resources freed up, and intangibles like increased customer satisfaction, plus well streamlined Service Request workflows.
Shift-Left Methodology is where it’s at. Enabling the customer to self-resolve incidents, request services, and monitor the progress of incidents and service requests. And that’s not all, HR Onboarding, Off Boarding, and Change Requests can be automated as well.
Self Service not only replaces online forms, intranet sites with pdf forms, and the underlying administrative burden, or worse yet, paper forms. but better yet, Self Services improves data capture and underlying workflows significantly, improving Service Delivery timeframes.
Beyond the typical Service Desk implementation of self service, there are advanced implementations for self-service kiosks and online booking & reservation systems.
One of my clients, the City of Brampton implemented self-service kiosks and an online booking system for their parking authority and had this to say:
“Gregor was able to implement what everyone else said couldn’t be done! A booking and reservation system for our parking authority. Now citizens of the City are able to reserve daily, weekly, monthly, and yearly parking passes. Gregor delivered what other consultants said was impossible.”
First and foremost you want to do an intake of your top obstacles and challenges, see my Ivanti Implementation Poll for ideas, and then contact a seasoned consultant. Why? You are not getting the most out of your Ivanti Implementation until you talk to me. Guaranteed.
Ivanti Neurons is a hyper-automation platform to self-heal, self-secure and self-service from cloud to edge*. Across the IT infrastructure, Ivanti provides the capability to self-heal through the discovery of all endpoints, applications and services, which when coupled with the optimisation of performance and configuration across the environment we’re able to automate to ensure productivity, system health and security are all preserved.
What is Edge Computing?
Edge computing is a distributed computing paradigm that brings computation and data storage closer to the location where it is needed to improve response times and save bandwidth.
In other words, edge computing references computers, laptops, smartphones, tablets, and other “Edge devices” at the “edge” of the network, outside of the data center/network.
Edge computing expands beyond IT in key verticals like Healthcare, Supply Chain, Retail etc.
Some of these edge devices require local data storage and may be autonomous, that is directing data to another device or making decisions based on sensors and other conditions, therefore security becomes increasingly important in the word of edge computing.
Shift left means moving the person, process, or technology closer to the customer, resulting in a faster and more efficient and effective resolution. Shift left should mean more than just self-service or web submission (automation). Shift left is about better service and achieving better business results.
In Ivanti HEAT ISM, shift-left can be accomplished by the Self Service Portal, Knowledge Centered Services, and implementing the right tools to enable end users to self-resolve, request services, and self identify issues. The shift is towards “self discovery” where Ivanti is heading with Neurons with Self-Secure, Self-Heal, Self-Service. Examples are application crashes, blue screens of death, security patches.
Integrating and bringing End Point Discovery, Active Directory, Packaging, Patching, License Reconciliation & Re-distribution, and Service Desk Automation together in one product, Ivanti Neurons.
Are we there yet?
Not quite but we are getting there. Ivanti Neurons certainly is going in the right direction and bound to be the must-have solution in the next couple years. For the time being Ivanti HEAT ISM is a proven product with proven Shift Left solutions that can be leveraged with less time and effort.
Expect to see a “shift left” name change, that is a renaming and rebranding of Ivanti Service Manager (HEAT) and Ivanti Asset Manager to “Ivanti Neurons”.
Whether you can’t wait and want to be part of leading “edge” solutions or you want to discover what you can do now with the tools and budget at hand, then contact a19 Consulting.
Ivanti HEAT ISM Podcastcovers popular Ivanti Service Manager (HEAT ISM), SDLC, ITSM, ITAM, and ESM Topics and is available on Anchor, Spotify, Google Podcasts, Apple iTunes, Breaker Audio, Castbox, Pocket Casts, Radio Public, Listen Notes, and of course via RSS Feed
your Ivanti Podcast Host
LONDON – April 27, 2021 – PRLog — “Podcasts are a great medium to share information. Podcasts are quick and easy to create, powerful, and also convenient to listen to on the morning commute, lunch break, or while travelling. Plus you can download Podcasts for offline listening.
I decided to create the Ivanti HEAT ISM Podcast as an extension to my Ivanti HEAT ITSM Blog as podcasts are more powerful than a blog entry and allow me to quickly share relevant Ivanti HEAT ISM Information,” says Gregor Anton, a former Kifinti Solutions Consultant.
Gregor is a unique and distinctive authority in the Enterprise Service Management space with his consulting and development experience and extensive insight to best practices going back to 1996 with the HEAT and now Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) products.
Providing HEAT ITSM Best Practices and now Ivanti Best Practices, with his tried, tested, and true implementations, and upgrades, Gregor now focuses on his company, a19 Consulting, his a19 Ivanti Best Practices System, a19 Ivanti Mobile Applications (Android, iOS), Ivanti ITSM Blog, and now Ivanti HEAT ISM Podcast.
Gregor has been developing, streamlining, and implementing best practices and latest solutions for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide. The testimonials speak for themselves.
The ITxM Space (ITSM, IT Service Management, ITAM, IT Asset Management) has never been more exciting, as is the transformation to ESM (Enterprise Service Management).
Are you getting the most out of your Ivanti Implementation? You are NOT. GUARANTEED. Not until you contact a19 Consulting to take your Ivanti Implementation to the next level!
Thought I’d share a strange SCCM Connection issue with the Ivanti Service Manager (HEAT ISM) Integration. Cloud, VPN, SCCM 2010
The 1st connection attempt fails with error: 40 – Could not open a connection to SQL Server
The 2nd connection attempt is successful (no changes made to settings)
This is an issue for scheduled SCCM imports that are set to nightly and the import shows as complete but actually fails with zero batches and records processed.
Manually running the connection experiences similar symptoms and testing the connection sometimes gives an error the first time around but is ok the second time around.
HEAT Ivanti Service Manager (ISM) SCCM Integration Issue with VPN Workaround:
To overcome this SCCM Integration issue, at first I attempted creating a second schedule with the same SCCM Integration but didn’t seem to work and the SCCM Integration ran, showed as completed, but had zero bathes and records.
Then created a second dummy SCCM Integration, with a filter that produced zero records, and scheduled it 15 minutes prior to the actual SCCM Integration.
That seems to have been working so far.
Ivanti finally came back and recommended to look into the “keep alive” setting on the VPN, as it may be getting in the way .