Ivanti added their Asset Manager product (IAM) into Ivanti Service Manager (ISM) in late 2019 with the 2019.3 release. While a new product to some, and definitely a huge learning curve for many ISM customers, Asset Management is not a new concept to ISM.
Back in the HEAT for Windows (HFW) days under Bendata ownership, that’s right, going back over 20 years now, “Asset Tracking” was accomplished with the HEAT Ticketing System, now called HEAT Classic (by Frontrange Solutions) or HEAT Call Logging, using Profiles, subsets, and detail screens until configs were introduced and then later the HEAT ITSM introduced the CMDB (Configuration Management Database Base) which consists of CI‘s (Configuration Items) such as Services, Software, Enterprise Applications, Servers, Computers, and other hardware, and complimenting Service Request Offerings, Workflows, and Automation, as well as integration with Discovery Tools such as SCCM, EPM, and others.
Fast forward to 2020 and Asset Management takes a front-seat, especially now with Covid-19 and work-from-home projects. The new interface combines IAM into ISM, hence the introduction of new business objects with the ivnt (Ivanti) pre-fix, new roles (Asset Administrator, Asset Manager), new CI type for Software Product, as well as General Assets, Un-managed Assets, Infrastructure, and Peripheral Device that combines some of the previous CI Types for “peripherals” into one.
The new business object structure and ERD takes some time to study and getting used to, especially since the ITxM (ITSM/ITAM) architecture has been combined over time, with some FRS (Frontrange Solutions) prefixes, such as the revamped Product Catalog (FRS_Price_Item), and the standard naming convention (without prefix), and ivnt prefixes. On top of that there are legacy and legacy discovery (DSM) business objects (which are partially used by the EPM and SCCM integrations). Software Asset Management (SAM) becomes even more convoluted as there are new workspaces, legacy workspaces, and depending on which discovery tool you’re using, there may be a subset of workspaces and objects. Plus SAM is closely integrated with Contracts and Purchase Oder now.
Procurement has gone through major improvements as well, and Contracts, Purchase Orders, and their respective line items, plus Invoices added. This can be a project of its own, and can be integrated with your ERP or accounting system.
Asset Scanning with the Asset Scanner Mobile app is another major feature introduced that allows your Storage Manager’s (another new role) to scan assets into inventory, check them out, do floor sweeps of inventory, and track stock levels as well as shipments for orders.
Understanding, implementing IAM, and doing so correctly and efficiently, can be a daunting task.
Before you waste time, energy, and resources, be sure to contact a19 Consulting for Ivanti Professional Services, the testimonial from the latest of many Asset Manager installations speaks for itself.